Windows 10 In/Out of Fullscreen causes crashes

#1
Okay, so I've been searching around and cannot find anyone else with a similar problem.

Basically, sometimes when going into or out of something that is fullscreen, it will just freeze on a black screen. Mouse cursor isn't visible, no keyboard shortcuts work, but Skype still works perfectly fine when this happens.

The only thing to do is hold the power button on my laptop, to do a hard restart. This sometimes does seem to coincide with Windows 10 installing updates, but not always.

Sometimes it happens with the first fullscreen program I start since turning on my laptop, and sometimes it could be, say, the fifth time I Alt+Tab out of it.

I have an Acer Aspire V5 571, running Windows 10 (obviously), and had upgraded from 8.1.
I have only had this problem in W10, and it does not occur every time.

If you require any extra information to help solve this problem, please ask.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#2
Hi Robovelcro (love the nic),
after you upgraded to win 10 did you update your drivers? I did check your machines support and it only has drivers for 8.1. I would still try installing the gpu driver though. To remove the previous driver and any loose odds and ends which can left behind by driver installs please use the display driver uninstaller:
Display Driver Uninstaller (DDU) V15.5.1.0 Released. - Wagnardmobile Forum

Your support page:
Download Drivers and Manuals | Acer Official Site
 


#3
I use IO Bit Driver Booster 2 in order to update my drivers. In fact, I had run it about...a week before posting this? And many times before then.

And before you ask, it did occur before using this program.
I may try your solution, I'll get back to you if it works or not.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#4
I use IO Bit Driver Booster 2 in order to update my drivers
Laptop drivers are exclusively supplied by the manufacturer apart from some gpu drivers. Also apps like the above are not the best way to get your drivers period.
 


davehc

Essential Member
Premium Supporter
#5
I have noted Kemikals post as liked, but I would like to say "Very much liked."!!!
The most reliable way to update is through the control panel. Device manager.
IO Bit is a good name, and seems to work for you, but I have, in the past, had silly and very unreliable returns from such programs.
 


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