Hi Ashok,
Sorry to hear about your Internet problems. The #1 cause of failure in HP-Compaq's older than 3 years, is the hard drive, #2 cause is viruses. These are the things I suggest you try and report back on the results so we can advise you further:
**BEFORE PROCEEDING WITH THESE SUGGESTIONS I URGE YOU TO BACKUP ANY AND ALL OF YOUR PERSONAL DATA TO EXTERNAL MEDIA; AS SOME OF THESE PROCEDURES CAN CAUSE IRREVERSIBLE LOSS OF DATA!!!**
1.) You need to test your hard drive for failure and Windows for possible corruption. It's always best to test your hard drive first, as it's the #1 cause of failure in laptops 2 years old and older which yours is. Download the free
SEATOOLS drive diagnostic from Seagate.com and create a boot disc. They have instructions on how to do it. You will need to burn a DVD disc using the free
IMGburn program to run this test. You will of course need at least 1 blank DVD disc. You can google
IMGburn to find it; it is available all over the Internet. Run
BOTH short and long tests with
SEATOOLS. If
SEATOOLS returns any errors, or the program fails to run; your hard drive has failed and must be replaced.
2.) Scan for viruses using your Anti-Virus program whatever it is. Sometimes a virus can keep network, audio or video drivers from working correctly. I suggest you run a 3-pass check; #1: your current anti-virus; #2: go to Trendmicro.com and run their free online virus scanner called
"Housecall"; and #3: go to
Malwarebytes.org and download/run
Malwarebytes which catches many spyware viruses which aren't typically discovered by #1 & #2. Remove
ALL detected viruses and spyware viruses found by your scanners. Reboot and restest your Wifi.
3.) If
SEATOOLS passes your hard drive, then it's worth attempting a
SYSTEM RESTORE or
"rollback" of your Windows system files to a point in time
PRIOR to the beginning time you had problems with your Wifi and Internet. If you need instructions on how to do this, post back. Retest your Wifi; in many cases, this will restore the correct Windows system files including the .dll libraries and driver files needed for the Windows networking components, and your Wifi will be fixed!*
*Note: If you have had this intermittency problem with the Wifi for longer than 5 months, SYSTEM RESTORE can not help you, as it only takes snapshots of your computer Windows files for 5 months back. So, if you recently purchased this laptop, say a year ago, or you've had it for 4 years, but have ALWAYS had this problem, SYSTEM RESTORE will NOT help you! 4.) If your hard drive passes
SEATOOLS, or it failed and you now have a brand new hard drive in your notebook, you'll need to perform a
WINDOWS RESET or WINDOWS RECOVERY from legit factory media (HP-Compaq). If your hard drive passed
SEATOOLS, you should be able to initiate a
WINDOWS RECOVERY from the hidden recovery partition on your hard drive. This will wipe your hard drive of all information, Windows, programs, files (documents, photos, music, games, e-mail, etc.) and reintall the Windows8.1 version that came from the factory when you originally opened the notebook from it's factory box. If you got discs *which doesn't happen often anymore*, you can also run those. This puts back your Win8.1 and all programs and drivers that came with your notebook when you first got it from the store, sans your personal data. After the Reset or Recovery has completed, your notebook witll reboot.
DO NOT INSTALL ANY OTHER PROGRAMS, NOT EVEN ANTI-VIRUS OR ANTI-SPYWARE SOFTWARE--NO WEB UPDATES; NO ADOBE; NO JAVA; NO MS OFFICE. Then try to connect to the Internet via your Wifi and retest. If it now works; you had some Windows corruption or a faulty hard drive. You can then restore or recopy all of your backed up data onto the newly reinstalled Win8.1 hdd.
These are the most common procedures I would try if you sent me your laptop through the Mail and I had it on my Workbench.
Post back your result and final solution. Or if you have any questions, post back and we will advise you if you get stuck.
Best of luck to you,
<<<BIGBEARJEDI>>>
