IPv4 & IPv6 no internet connection in Windows 7

#1
I just recently purchased a HP Pavilion dv6 2155 notebook about a month ago. i am a college student and i live on campus i normally connect to the campus internet by plugging in my ethernet cord. It's been working fine for the past month until yesterday it started going real slow then it completely stopped working. It says that im connected but it says no internet access. It shows up as IPv4 No internet connection and IPv6 no internet connection. My brother has a laptop and he connects the same way as i do and his is working just fine. I've tried googling the problems and troubleshooting them but it still doesn't seem to work. Someone please help me!!! Thanks....I did the ipconfig /all in command prompt and this is what it shows up


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Neddrick>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Neddrick-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-1E-64-8C-65-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 00-1E-64-8C-65-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : fv.fvsu.edu
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-9E-BA-28-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7588:edf5:d25a:2498%11(Preferred)
IPv4 Address. . . . . . . . . . . : 10.12.3.28(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Lease Obtained. . . . . . . . . . : Wednesday, February 24, 2010 12:46:11 PM
Lease Expires . . . . . . . . . . : Thursday, March 04, 2010 2:07:08 PM
Default Gateway . . . . . . . . . : fe80::9158:ad7a:1970:628%11
fe80::514f:a982:6d6c:720%11
fe80::8594:bf9f:6c2d:b35f%11
fe80::b4d4:cb65:4da9:ac46%11
fe80::40ff:7966:eabf:1beb%11
10.12.0.1
DHCP Server . . . . . . . . . . . : 168.16.160.71
DHCPv6 IAID . . . . . . . . . . . : 234890910
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-BB-AF-C8-00-26-9E-BA-28-9D
DNS Servers . . . . . . . . . . . : fe80::35f4:1a1c:13ec:e0d3%11
168.16.160.71
168.16.160.72
Primary WINS Server . . . . . . . : 168.16.160.71
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net
Tunnel adapter isatap.{A2D188F5-9E74-41A6-B808-3C1C8B70B533}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{DBE63235-5D8A-4DA4-A610-3FDAF11788E2}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.fv.fvsu.edu:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : fv.fvsu.edu
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 


Trouble

Noob Whisperer
#2
Try rebooting your laptop into safe mode with networking, by tapping the F8 key as the computer is booting, you should see a boot menu displayed, use the arrow keys to select safemode with networking. Let us know if the internet connection problem persists.
 


#3
Sorry it took me a minute to reply, I was in class. I restarted my computer in safe mode and it still says the same thing about my connection. For the Ipv4 it says no internet access and for IPv6 it says no network access. I went to the computer lab and connected off the wireless just fine so i decided to unhook an ethernet plug from one of the lab computers and stick it in mine and disconnect from the wireless and the internet said the same as it did in my room about no internet access. I tried disabling the drivers and re-enabling but nothing worked....
 


#4
i also did the ipconfig /all on my brother computer and this is what i got

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Dantrez>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dantrez-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : fv.fvsu.edu

Ethernet adapter Network Bridge:

Connection-specific DNS Suffix . : fv.fvsu.edu
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : 02-24-2B-78-2C-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8863:cdc0:fc19:a19b%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.12.4.142(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Lease Obtained. . . . . . . . . . : Wednesday, February 24, 2010 1:47:29 PM
Lease Expires . . . . . . . . . . : Thursday, March 04, 2010 5:17:00 PM
Default Gateway . . . . . . . . . : fe80::606a:ba1:9f40:ec0f%13
fe80::8594:bf9f:6c2d:b35f%13
fe80::6dff:2c63:77c0:4065%13
fe80::9158:ad7a:1970:628%13
10.12.0.1
DHCP Server . . . . . . . . . . . : 168.16.160.71
DHCPv6 IAID . . . . . . . . . . . : 352461168
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-2C-8E-96-00-21-70-86-01-0E

DNS Servers . . . . . . . . . . . : 168.16.160.71
168.16.160.72
Primary WINS Server . . . . . . . : 168.16.160.71
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : fv.fvsu.edu
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

I did it on google.com and this is what i got

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping google.com

Pinging google.com [74.125.65.105] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.125.65.105:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I've disabled my firewalls too
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#5
I am not a network person, but the Network and sharing center may give you a clue. If you open it, what type of network are you using, private or public, and do you see any red Xs on the connections. If you do try right clicking and run troubleshooter.

Have you changed any firewall or anti-virus programs lately? Has the school modified there addresses and do the ones you show agree with your buddy's?
 


#6
it's a public network. i live on a college campus so it's pretty much accessible for anyone. the red x shows up in between the network bench icon and the internet globe when i did run the troubleshooter it says that my computer is configured properly and that the device (or Resource) is not reponding
 


#7
If you can connect via wireless try uninstalling the hardwired Ethernet device, letting Windows re-find it and install drivers. Then run update driver for that device to see if a newer one is available. Then try plugging in the cable and see if it connects.

Sam
 


Trouble

Noob Whisperer
#8
Please try, if you haven't already disabling IPv6 in the properties of both your network adapters and see if that helps at all, reboot, open a command prompt and type ipconfig /flushdns then type ipconfig /release and ipconfig /renew let us know what happens
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#9
The only thing else I might mention is that private and public networks are treated differently by some firewalls. I suppose you have always had it set as a public network, but I wonder if setting it to private might help.

If it stays public, check for settings that might effect that type of network, but as I said, I am not a network person.
 


#10
Hi Neddrick,

Did you find any solution for your problem ? I am facing same problem. Please let me know .
Thanks in advance!!
 


#12
I'm facing the same problem on my desktop. I've tried everything I can think of and need further assistance. If anyone can help me please let me know.
 


Trouble

Noob Whisperer
#13
Hello and welcome to the forum.
Can you please advise as to what network adapter and what other network devices (router, switch, hub, ISP provided device) are included in the network setup that you are having trouble with.
 


#14
[langtitle=no]Re: IPv4 & IPv6 no internet connection in Windows 7[/langtitle]

[lang=no]Tilkoblingsspesifikt DNS-suffiks :

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Medietilstand . . . . . . . . . . : Medium frakoblet
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Medietilstand . . . . . . . . . . : Medium frakoblet
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Medietilstand . . . . . . . . . . : Medium frakoblet
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Tunnelkort Lokal tilkobling* 36:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 37:

Medietilstand . . . . . . . . . . : Medium frakoblet
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Tunnelkort Lokal tilkobling* 38:

Medietilstand . . . . . . . . . . : Medium frakoblet
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Tunnelkort Lokal tilkobling* 39:

Medietilstand . . . . . . . . . . : Medium frakoblet
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Tunnelkort Lokal tilkobling* 40:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 41:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 42:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 43:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 44:

Medietilstand . . . . . . . . . . : Medium frakoblet
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Tunnelkort Lokal tilkobling* 45:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 46:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 47:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 48:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 49:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 50:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 53:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 52:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 51:

Medietilstand . . . . . . . . . . : Medium frakoblet
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Tunnelkort Lokal tilkobling* 54:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 55:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 56:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 57:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 58:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 59:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 60:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 61:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 62:

Medietilstand . . . . . . . . . . : Medium frakoblet
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Tunnelkort Lokal tilkobling* 63:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 64:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Lokal tilkobling* 65:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort isatap.Home:

Medietilstand . . . . . . . . . . : Medium frakoblet
Tilkoblingsspesifikt DNS-suffiks :

Tunnelkort Teredo Tunneling Pseudo-Interface:

Tilkoblingsspesifikt DNS-suffiks :
IPv6-adresse. . . . . . . . . . . : 2001:0:5ef5:79fd:20c4:2078:aa8e:44cb
Koblingslokal IPv6-adresse. . . . : fe80::20c4:2078:aa8e:44cb%76
Standard gateway . . . . . . . . .: ::

C:\Windows\system32>[/lang]
 


#15
Hey I Need Help I have a Problem.. My Internet Connection Lost Couz My Brother Waste In My Computer He Have Been Uninstalled All Network Driver like IPV4 And IPV6 Where Do i Find It? I'm only renting a computer for now.. help me please..
 


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