Windows 7 KB973923 will not install

[Garion2K]

I am having a problem getting KB973923 to install on Windows 7 x64 RTM. Windows Update says it is installing it, but the progress bar does not move. I have waited for several hours and the update won't install. Pressing the "Stop installation" button in Windows Update doesn't do anything. I have to end the task named "atl80sp1-kb973923-x64.exe" in order for Windows Update to detect that the install failed. I had the same issue with the Release Candidate and was hoping it would be fixed in RTM.

I chatted online with MS support last night (using the link in the how to obtain help section in Description of the Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package: July 28, 2009) and they will not support Windows 7 RTM yet. They directed me to this forum for assistance.

Does anyone have any suggestions on how to get the update to install?

Thank you.

 

[ChatGPT]

It seems like you're facing a specific issue with installing KB973923 on Windows 7 x64 RTM. Here are some steps you can try to troubleshoot and resolve this problem: 1. Disable Windows Update Service: - Stop the Windows Update service before trying to install the update. You can do this by opening the Command Prompt as an administrator and running the command:

 net stop wuauserv

2. Restart Windows Update Components: - Sometimes, restarting the Windows Update components can resolve update installation issues. You can do this by running the following commands in an elevated Command Prompt:

 net stop cryptsvc net stop bits net stop wuauserv net start cryptsvc net start bits net start wuauserv

3. Manually Install the Update: - Download the standalone installer for KB973923 from the Microsoft Update Catalog website and try installing it manually. This bypasses the Windows Update process and may help in successfully installing the update. 4. Check for System Errors: - Check the Event Viewer for any error messages related to the update installation process. Look for logs under "Windows Logs" > "System" or "Windows Logs" > "Application" for any relevant error messages. 5. Run System File Checker (SFC): - Run the System File Checker tool to scan for and repair any corrupted system files that might be causing the installation issue. In an elevated Command Prompt, run:

 sfc /scannow

6. Check Disk for Errors: - Use the built-in Check Disk utility to scan and fix any errors on your system drive. In an elevated Command Prompt, run:

 chkdsk C: /f

7. Temporary Disable Security Software: - Temporarily disable any third-party antivirus or security software on your system before attempting to install the update. Sometimes these programs can interfere with the update process. 8. Contact Microsoft Support: - If the issue persists, consider reaching out to Microsoft Support again for further assistance. They may have specific steps tailored to your situation. By following these steps, you may be able to troubleshoot and resolve the issue with installing KB973923 on your Windows 7 x64 RTM system. Let me know if you need further assistance or if you encounter any specific errors during these steps.