Windows 7 Laptop keep restarting

postai · Nov 6, 2012

Hi all,

I was working on my laptop (Lenovo T400), and then it suddenly restarted.
I touched it and it was a little bit hot (not extremely hot), so I let it cool down. Then turned it on, windows started, I logged on, and after 20 seconds it restarted again.
From there on it keep doing the same thing.

I tried safe mode with communication, and even after an hour of work everything is stable (that's how I can write here a message...). Therefore, I think the problem is not with the hardware.

I am attaching the compressed folder from your program.

Any ideas?

usasma · Nov 7, 2012

The entire report didn't complete running. Please run it again and wait for 15 minutes to ensure it completes.
Once it's done it'll offer you instructions on how to zip it up and post it - that's how you'll know it's done.

The most likely cause is your Norton protection. Please do this:

Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Link Removed - Invalid URL
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free anti-virus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

If that doesn't fix things, then please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

VSTCNXT6.SYS Wed Oct 15 20:52:22 2008 (48F69046)
Conexant SoftK56 Modem Driver
http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS

VSTAZL6.SYS Wed Oct 15 20:53:42 2008 (48F69096)
Conexant SoftK56 Modem Driver
http://www.carrona.org/drivers/driver.php?id=VSTAZL6.SYS

VSTDPV6.SYS Wed Oct 15 20:57:45 2008 (48F69189)
Conexant SoftK56 Modem Driver
http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS

sncduvc.SYS Mon Dec 29 04:14:26 2008 (495894F2)
Suyin USB 2.0 Webcam driver
http://www.carrona.org/drivers/driver.php?id=sncduvc.SYS

snp2uvc.sys Thu Jun 11 05:04:53 2009 (4A30C8B5)
Suyin USB 2.0 Webcam driver
http://www.carrona.org/drivers/driver.php?id=snp2uvc.sys

HECIx64.sys Tue Jun 23 15:50:00 2009 (4A4131E8)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009 (4A428A40)
Norton Internet Security
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Tue Nov  6 17:45:11.084 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110712-21808-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:02:18.691[/B]
BugCheck Code: [B]BugCheck 50, {fffff8000362c07c, 0, fffff88009427d83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff8000362c07c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88009427d83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 17:22:00.714 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110712-22526-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:01:26.321[/B]
BugCheck Code: [B]BugCheck 50, {fffff8000361907c, 0, fffff88009027d83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff8000361907c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88009027d83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 17:18:51.471 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110712-25880-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:01:21.079[/B]
BugCheck Code: [B]BugCheck 50, {fffff80003615080, 0, fffff88009d4ad83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff80003615080, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88009d4ad83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 17:06:03.510 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110712-21902-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:01:30.118[/B]
BugCheck Code: [B]BugCheck 50, {fffff8000363107c, 0, fffff8800a6dbd83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff8000363107c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800a6dbd83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 17:03:21.074 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110712-27159-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:01:21.681[/B]
BugCheck Code: [B]BugCheck 50, {fffff8000362f07c, 0, fffff88008c27d83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff8000362f07c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88008c27d83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 16:44:26.495 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110612-21902-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:02:27.102[/B]
BugCheck Code: [B]BugCheck 50, {fffff8000362807c, 0, fffff8800a627d83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff8000362807c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800a627d83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 16:33:28.623 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110612-18938-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:02:26.231[/B]
BugCheck Code: [B]BugCheck 50, {fffff80003616080, 0, fffff8800a14cd83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff80003616080, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800a14cd83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 16:05:14.877 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110612-27830-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:01:22.484[/B]
BugCheck Code: [B]BugCheck 50, {fffff8000361f07c, 0, fffff8800a345d83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff8000361f07c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800a345d83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 16:03:14.692 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110612-28548-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:03:00.299[/B]
BugCheck Code: [B]BugCheck 50, {fffff80003613080, 0, fffff8800a75cd83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff80003613080, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800a75cd83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 15:59:01.743 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110612-30154-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:01:38.351[/B]
BugCheck Code: [B]BugCheck 50, {fffff80003617080, 0, fffff8800a395d83, 2}[/B]
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by :[B]SRTSPL64.SYS ( SRTSPL64+27d83 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffff80003617080, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800a395d83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_SRTSPL64+27d83[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 15:50:12.517 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110612-27456-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:00:39.124[/B]
BugCheck Code: [B]BugCheck C000021A, {fffff8a0048c9cc0, 0, ffffffffc0000001, 100748}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )[/B]
BugCheck Info: [B]WINLOGON_FATAL_ERROR (c000021a)[/B]
Arguments: 
Arg1: fffff8a0048c9cc0, String that identifies the problem.
Arg2: 0000000000000000, Error Code.
Arg3: ffffffffc0000001
Arg4: 0000000000100748
Arg2: 0000000000000000, Error Code.
BUGCHECK_STR:  0xc000021a_0
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]smss.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  7UET93WW (3.23 )
  BIOS Release Date             12/15/2011
  Manufacturer                  LENOVO
  Product Name                  2767WGN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Tue Nov  6 17:45:11.084 2012 (UTC - 5:00)**************************
[COLOR=RED][B]VSTCNXT6.SYS                Wed Oct 15 20:52:22 2008 (48F69046)[/B][/COLOR]
[COLOR=RED][B]VSTAZL6.SYS                 Wed Oct 15 20:53:42 2008 (48F69096)[/B][/COLOR]
[COLOR=RED][B]VSTDPV6.SYS                 Wed Oct 15 20:57:45 2008 (48F69189)[/B][/COLOR]
[COLOR=RED][B]sncduvc.SYS                 Mon Dec 29 04:14:26 2008 (495894F2)[/B][/COLOR]
[COLOR=RED][B]snp2uvc.sys                 Thu Jun 11 05:04:53 2009 (4A30C8B5)[/B][/COLOR]
[COLOR=RED][B]HECIx64.sys                 Tue Jun 23 15:50:00 2009 (4A4131E8)[/B][/COLOR]
[COLOR=RED][B]SYMEVENT64x86.SYS           Wed Jun 24 16:19:12 2009 (4A428A40)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
iaStor.sys                  Fri Aug  7 08:23:37 2009 (4A7C1CC9)
SRTSPL64.SYS                Mon Aug 10 23:29:14 2009 (4A80E58A)
SRTSPX64.SYS                Mon Aug 10 23:31:44 2009 (4A80E620)
rimmpx64.sys                Thu Sep  3 06:37:00 2009 (4A9F9C4C)
rimspx64.sys                Thu Sep  3 06:59:25 2009 (4A9FA18D)
rixdpx64.sys                Thu Sep  3 07:14:28 2009 (4A9FA514)
CHDRT64.sys                 Tue Oct  6 12:57:24 2009 (4ACB76F4)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
timntr.sys                  Wed Jun  2 08:56:47 2010 (4C06550F)
ATSwpWDF.sys                Fri Jul  2 15:35:22 2010 (4C2E3F7A)
tdrpm273.sys                Tue Aug 10 05:54:18 2010 (4C6121CA)
igdpmd64.sys                Wed Aug 25 15:35:58 2010 (4C75709E)
smiifx64.sys                Tue Sep  7 00:38:27 2010 (4C85C1C3)
snapman.sys                 Thu Nov 11 06:05:10 2010 (4CDBCDE6)
afcdp.sys                   Thu Nov 18 11:20:02 2010 (4CE55232)
atikmpag.sys                Sun Apr 24 22:23:32 2011 (4DB4DB24)
atikmdag.sys                Sun Apr 24 22:56:24 2011 (4DB4E2D8)
BazisVirtualCDBus.sys       Mon Aug  8 14:11:12 2011 (4E4026C0)
AMPPAL.sys                  Wed Oct 19 17:19:07 2011 (4E9F3ECB)
e1y62x64.sys                Thu Oct 20 14:20:55 2011 (4EA06687)
DzHDD64.sys                 Mon Oct 24 06:10:13 2011 (4EA53985)
NETwNs64.sys                Mon Oct 31 18:57:43 2011 (4EAF27E7)
Tppwr64v.sys                Mon Nov 28 23:08:06 2011 (4ED45AA6)
psadd.sys                   Mon Dec 26 20:09:28 2011 (4EF91AC8)
ApsHM64.sys                 Wed Dec 28 08:08:52 2011 (4EFB14E4)
Apsx64.sys                  Wed Dec 28 08:12:26 2011 (4EFB15BA)
ibmpmdrv.sys                Wed Apr 11 19:25:47 2012 (4F8612FB)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
SynTP.sys                   Thu Jul  5 23:36:02 2012 (4FF65D22)
Smb_driver_Intel.sys        Thu Jul  5 23:37:34 2012 (4FF65D7E)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 17:22:00.714 2012 (UTC - 5:00)**************************
igdkmd64.sys                Wed Aug 25 15:35:58 2010 (4C75709E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  6 15:50:12.517 2012 (UTC - 5:00)**************************
SRTSP64.SYS                 Mon Aug 10 23:30:48 2009 (4A80E5E8)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
[/FONT]

postai · Nov 7, 2012

Thanks a lot!
Using msconfig, I disabled all Symantec services (while I was in safe mode). Restart, and everything worked just fine.
Instead of uninstall and then install Norton again, I just selected "repair" in the control panel, and now everything seems OK.
Thanks again.

Windows 7 Laptop keep restarting

postai

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usasma

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postai

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