Memory dump

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Serenity Dockal, Jan 19, 2014.

  1. Serenity Dockal

    Serenity Dockal New Member

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    Hello, I keep getting a memory dump. Attached is all the files requested in the memory dump section. Let me know if i need to attach more information.
    -Seren

    AMD FX 8320
    mobo: 990fxa-ud3
    Corsair (7F7F9E0000000000) 2X4GB
    EVGA gtx 770
    Seagate 1tb hybrid drive



    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80002CE0B80
    BCP3: FFFFF8800337DDC8
    BCP4: FFFFF8800337D620
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011814-15459-01.dmp
    C:\Users\New Tardis\AppData\Local\Temp\WER-33384-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     

    Attached Files:

  2. Tobias

    Tobias Well-Known Member

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    1, Use the Avast Uninstall Utility to completely uninstall Avast and then download and install Microsoft Security Essentials.

    2, Update the following drivers:

    Realtek PCIe GBE Family Controller
    fffff880`04a00000 fffff880`04aa0000 Rt64win7 Tue Sep 27 16:50:33 2011 (4E81E2B9)

    AMD IO Driver

    fffff880`05182000 fffff880`05196000 amdiox64 Thu Feb 18 16:17:53 2010 (4B7D5A21)

    3, Check your HD with SeaTools.
     
  3. Serenity Dockal

    Serenity Dockal New Member

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    Thanks, i uninstalled Avast. However when i try and use seatools for windows, it scans the drives and freezes, then windows shuts it down. My hard drive is a seagate st1000dx001
     
  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Try running a chkdsk by right clicking the Computer icon, click properties, Tools (along the top) and then error checking. Tick any boxes for repairing sectors. If chkdsk fails to run you might have a failing drive. Do you have the SMART data enabled in the bios? This is basic information about your drive like, hours powered on, fitness and performance. This app will allow you to see the data:
    http://www.hdtune.com/
    Just going back to SeaTools, it may help if you run the application as admin?

    Oh, I had a quick look through your Drive stack and you need to also update:

    Rt64win7.sys Tue Sep 27 15:50:33 2011: Realtek Network driver:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    RTKVHD64.sys Tue Jun 19 09:50:56 2012: Realtek High Definition Audio Function Driver:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2
     
    #4 kemical, Jan 20, 2014
    Last edited: Jan 20, 2014
  5. Serenity Dockal

    Serenity Dockal New Member

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    I did the chkdsk, and there were no errors or anything odd. The smart data i could not find in the bios. Also, i tried running seatools as admin but got the same result as windows said it wasn't responding when it starts scanning the sata drives.
    -Seren
     
  6. Serenity Dockal

    Serenity Dockal New Member

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    also, i installed those drivers you talked about and lost all my audio inputs. I have the old one installed now, do you know what the difference is between?
     
    #6 Serenity Dockal, Jan 21, 2014
    Last edited: Jan 21, 2014
  7. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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