Blue screens over the past week on a new computer.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by xasuma, Sep 11, 2014.

  1. xasuma

    xasuma New Member

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    Hi there,
    I recently built a computer about 3 weeks ago, and this week (the third week) I have been getting blue screens (I have gotten about 5 of them so far).

    This is the error details I got after the pc rebooted.
    --------
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8007290028
    BCP3: 00000000BF800000
    BCP4: 0000000000000124
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\091114-9172-01.dmp
    C:\Users\xasuma\AppData\Local\Temp\WER-13743-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    ---------------------------------------------------------------------------------------------------------------------------------
    Here are my dump files: http://puu.sh/bvbFV/d68212f721.rar

    Here is my pc:
    http://puu.sh/bvbAR/265ddd0801.png
    http://puu.sh/bvbBI/338e06ba20.png
    http://puu.sh/bvbCs/b8f1892975.png
    http://puu.sh/bvbCL/97df58325d.png

    Windows 7 64 bit.

    The blue screen doesn't last long enough for me to really analyze it. It always reboots right after it. This seems to happen at random.

    Help anyone, thank you in advanced.
     
  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8007294028, bf800000, 124}
    
    *** WARNING: Unable to verify timestamp for PLTGC.sys
    *** ERROR: Module load completed but symbols could not be loaded for PLTGC.sys
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    
    Hi,
    all your dump files are the same Bugcheck 124. This can be caused by an hardware error especially when overclocking. Looking at your CPU-Z shots I see your overclocked, did you notice the CPU voltage? That looks awfully low for a 4.4GHz overclock but in any case please return to default values until the source of the bsod is found.
    Just on a side note you need to looking at a voltage of around 1.2v for that overclock: http://www.overclockers.com/forums/showthread.php/748846-i5-4690k-OC

    The above dump was the only one to show PLTGC.sys and is related to a C Media USN Audio driver?
    PLTGC.sys Thu Nov 15 02:04:25 2012: C-Media USB Audio Driver (WDM) please check for update:
    http://www.cmedia.com.tw/ProductsIndex/ClassifySerno-26.html

    I also notice your running Avast AV. If all else fails try removing and installing MSE as Avast has been known to cause issues in the past:
    http://windows.microsoft.com/en-GB/windows/security-essentials-download

    Post any new dump files
     
  3. xasuma

    xasuma New Member

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    You are right, my voltage was extremely low on that screenshot. Now it varies from ~0.72 to ~1.17 core voltage. Do you think this could be affected by an appliance drawing too much power (a mini fridge for example, which I unplugged this morning, and which would make my headset and keyboard lose power whenever the motor went on? ). Should my voltage vary? Or should I set it up so it stays at 1.2v for example at all times?

    I will test things out and see if I get any blue screens, I ll post if something happens. Thank you for your answer by the way.
     
  4. kemical

    kemical Windows Forum Admin
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    Your voltage will vary. As the cpu changes from high to low power modern cpu's change their voltage accordingly. So when your just browsing or watching vids your cpu will not only be running on lower voltage it will also turn off cores within the cpu itself ( called 'parking'). These are turned back on when needed and is all part of the advanced power saving abilities of todays chips.
    So in answer to your question, you should only be seeing figures like 1.2v when the cpu is running at full load or 4.4GHz. When the speed drops so should the voltage.
     
  5. xasuma

    xasuma New Member

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    when you mentioned this:

    The above dump was the only one to show PLTGC.sys and is related to a C Media USN Audio driver?
    PLTGC.sys Thu Nov 15 02:04:25 2012: C-Media USB Audio Driver (WDM) please check for update:
    http://www.cmedia.com.tw/ProductsIndex/ClassifySerno-26.html

    Which one of them would I get? I use advanced driver updater, but it does not show up there.
    However, I am missing the Ethernet driver. I am just avoiding it because last time I tried to install it everything went crazy.

    I just got a blue screen with seemingly the same error number and details as before. (I believe all of them but one have happened while playing a game).
     
  6. kemical

    kemical Windows Forum Admin
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    Those driver updaters are not the best way to update drivers. Searching and finding the correct driver yourself is I know a pain in the ass at times but.... You get to know your system better and gives you more control over what gets installed on your system.
    Regarding the above driver. I'm sure I checked your motherboard support page which by the way is usually your first port of call when it comes to finding your drivers. Anyhow I didn't see anything related to the above driver and assumed it was something you had installed (it may relate to something like a headset perhaps?). So not knowing what it was exactly I can only point you in the general direction.. Do you have something fitted via USB which is sound related?
    Also please post any new dump files.
     
  7. xasuma

    xasuma New Member

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    The things I have audio related are:
    Plantronics gamecom 780 Headset (which I have drivers for).
    Blue Icicle XLR to USB mic converter. (uses usb multi-channel audio device)

    My current dump files: http://puu.sh/bC3Ej/63b09dda50.rar

    In case anything has changed.

    Also, I changed my overclock down to 4.0 ghz, And I have been limiting my fps in all my games for a few days now (since Most of my blue screens happened while playing) And I haven't gotten new blue screens since. However I feel too conservative and uncomfortable this way (In other words I don't want to be afraid to push my computer).
     
  8. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa80072c7028, ff800000, 124}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    
    Hi,
    so it sounds like from you wrote above that the bsod was overclock related. Try reading either a extreme tech forum or 'how To's' such as this one:
    http://www.anandtech.com/show/8227/devils-canyon-review-intel-core-i7-4790k-and-i5-4690k/2

    Your headset is here, are these drivers later?
    http://www.plantronics.com/uk/product/gc780-surround-sound-windows

    Post any new dump files.
     

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