I need help with my BSOD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by FuranoYukihira, Jun 30, 2014.

  1. FuranoYukihira

    FuranoYukihira New Member

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    Hello sir , can you help me?
    I always getting BSOD when playing BF3 :(

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8007ADD748
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\063014-15943-01.dmp
    C:\Users\Client\AppData\Local\Temp\WER-40170-0.sysdata.xml

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  2. Trouble

    Trouble Noob Whisperer

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    Hello and welcome to the forums.

    First make sure your machine is configured properly to facilitate the collection of .dmp files.

    Then……Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
     
    kemical likes this.
  3. FuranoYukihira

    FuranoYukihira New Member

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    #3 FuranoYukihira, Jun 30, 2014
    Last edited: Jun 30, 2014
  4. FuranoYukihira

    FuranoYukihira New Member

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  5. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8007add748, 0, 0}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    
    Hi,
    both dump files were the same as the above. A Bugcheck 124 error means a fatal hardware error occurred. Looking through the dump file further it tells us that a machine check exception occurred and possible causes are:
    • overclocking (which normally increases heat-output)
    • poorly-fitted heatsink/computer fans (the same problem can happen with excessive dust in the CPU fan)
    • an overloaded internal or external power-supply (fixable by upgrading)
    It's also possible for corrupt data to cause the above too.
    Check your temperatures when gaming and make sure the inside of the machine is free from excessive dust.
    Code:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    
    Your also missing a Service pack otherwise that figure above would 7601 instead of 7600. Please download and install SP1 here:
    http://www.microsoft.com/en-gb/download/details.aspx?id=5842
    If you encounter issues when installing you might need the update readiness tool:
    http://www.microsoft.com/en-gb/download/details.aspx?id=3132

    Please remove Avast AV and install MSE as Avast is known on occasion to cause issues:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    dtsoftbus01 DAEMON Tools Virtual B Kernel 13-Jan-12 8:45:46 PM: Daemon Tools driver BSOD issues with Win 7 please remove to test.

    Please run the Intel driver update utility:
    https://downloadcenter.intel.com/default.aspx

    Post any new dump files.
     
    Trouble likes this.

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