Monitor screen goes black when switching user (No Signal) message

Discussion in 'Windows 7 Help and Support' started by Jaime, May 2, 2014.

  1. Jaime

    Jaime Member

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    Hi, guys

    I currently have Windows 7 and am having a problem when attempting to switch users. I lock or log off from one account, click on switch user, and there is no signal. How do I resolve this issue?
     
  2. Gavin Oscur

    Gavin Oscur Well-Known Member

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    Are you using these steps to switch one user account to another-
    • press WINDOWS-L
    • click "switch user" (wait 3-4 seconds)
    • click on user icon
    • type in password
    • press enter (wait 2-3 seconds)
     
  3. Jaime

    Jaime Member

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    This procedure is not working. What else can I try?
     
  4. Pauli

    Pauli Extraordinary Member
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    Switching users seems to be an issue, not only on Win 7, but also Vista and XP.

    From equinoxx, from here:

    ===================================================================
    Hey all, I got this problem resolved with a little help from the Microsoft support team -- I still think the dev team needs to release a patch... but:

    1. Boot in safe mode, see if you can switch users without trouble (you 95% will be able to)
    2. If safe mode user switching works, then you have a problem with a third party service.
    3. Follow these steps to perform a clean boot and isolate some of the processes that might be troublesome:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    Hope it works for you all too
    ===================================================================

    Hope you get it running.
     
    #4 Pauli, May 4, 2014
    Last edited: May 4, 2014

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