you have been detailed in your question, garex-tasmin
… thanks for that. however, you have omitted a couple key factors. such as make/model of your computer. lap-tops are more prone to mouse-issues … because of the factory-installed touch-pad. even the microsoft laser-mouse for my toshiba lap-top occasionally loses "control" … s'probably some app stealing the mouse-focus.
" mouse … is it the model gms-5510
? it is a usb-wired model (no usb-dongle)
with gold-plated connector. supposedly also supports up to 3600dpi resolution. how long have you owned the mouse? is it still under warranty?
when you first got your mouse … which win-os did you have, garex
… same as now (win-10)
? have you always noticed occasional unresponsiveness? or has it started occurring only recently? even though win-10 reinstalled the mouse-driver … this is not always the most efficient method? from what i understand, if issues develop, it's usually better to roll back to the previous driver … and then reinstall using firmware direct from the manufacturer. another method is to completely uninstall the driver … and reinstall (using same above method)
upper-left corner … does it go there on it's own volition … or do you inadvertently move the cursor to that position and it becomes "caught"
? and how does the mouse then become "unfrozen"
… is rebooting the only recourse? you are aware, with the optional software install … the mouse has many different configurations? have you consulted hera's 61pg software manual(pdf)
feel free to trouble-shoot a bit with me, garex
choose different resolution (one that won't bsod)
is the mouse-chord interfering(short-circuiting)
with any metal braces of your desk … or kinked underneath the monitor support bracket?
try different usb-port (one with more power)
try using different types of mouse-pads
try the mouse on different computer
try using mouse in safe-mode
if you dual-boot … try the mouse on other os
try booting with only limited functionality (msconfig)
disconnect all network from internet and temporarily disable av
also … does the mouse acceptably while gaming?
of course, garex
… before doing any of the above … you may wish to create system restore-point … as well as backing up personal files.
pcgameware.co.uk/images/Gamdias-Hera-mouse-function.jpg OUREA LASER HERA INSTALL VERSION:
Release Date: 2016-11-14
File Size: 53.4MB