Multiple BSOD with windows7 after installing new video card

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Gordon DeGrandis, Aug 12, 2014.

  1. Gordon DeGrandis

    Gordon DeGrandis New Member

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    I installed a new video card to replace my old one that did not have HDMI connections. Since that time I am getting multiple BSODs sometimes one after another other times after a few days.
    The video card is an AMD Radeon R7 200 Series.
    My power supply is an OCZ 500W ModXstream Pro 500.

    I have updated the video drivers and kept Windows7 up to date but still the BSOD persists.
    What is wrong with my system, help me please.
    CPU and system config included in the zip file.
    AMD Phenom(tm) II X4 965 Processor
    16 GB memory
    Video: AMD Radeon R7 200 Series
    Power: OCZ 500W ModXstream Pro 500
    1 120GB SSD for Win7
    2x500 in a Raid 0.

    CPUz and RaMMon also included in the zip.

    The issues seems to be worse when I use FireFox, sometimes the system crashes when I browse a new page.

    How can I upload a file to my request. I keep getting an error stating that the uploaded zip file is empty?
    It is not it has 19 items in it.
    Here is a link to Googledrive for the zip file:
    https://drive.google.com/file/d/0B-yu0I5GuuFsS0dVdFVZQklfdVk/edit?usp=sharing

    Appreciate any guidance that can be provided.
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+28ece )
    
    Followup: MachineOwner
    
    Hi,
    I chose the above dump file as many were corrupted. Why they were corrupted I'm not entirely sure but when checking the Dxdiag on your C drive I noticed it's a Kingston SSD but with only 8.6GB of space left:

    That's simply not enough for your system to run effectively and could well be part of your issue. You should ideally always leave around 25% free space which I know seems a waste but your system needs the room to work in..:)
    You can also find the latest firmware here:
    http://www.kingston.com/en/support/technical/downloads?product=SVP200S3&filename=VP200_507KC4_win

    The above Bugcheck is one specifically for AMD cards and drivers. It can mean that either the card is faulty or not enough power is being generated by the PSU. First let's rule out the SSD above and some of your drivers which really need updating. If the bsod still persists then we'll test further.

    aswMonFlt.sys Thu Jun 26 12:32:51 2014: Avast AV known to cause the odd issue. Please remove during this period of testing and install MSE as it's super stable:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    atikmdag.sys Fri Apr 18 03:13:16 2014: AMD GPU driver. As your card is relatively new try the latest beta as AMD will be bringing improvements all the time to it's new range of cards:
    (bottom download)
    http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64#amd-catalyst-packages
    Use this app to remove your old driver as it removes everything and leaves nothing behind:
    http://www.wagnardmobile.com/DDU/

    LHidEqd.Sys Fri Sep 02 07:22:59 2011: Logitech setpoint drivers please update:
    http://www.logitech.com/en-us/support-downloads

    Rt64win7.sys Thu Mar 04 13:42:52 2010: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet please update:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    RTKVHD64.sys Tue Jun 22 10:27:26 2010: Realtek High Definition Audio Function Driver please update:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    wdcsam64.sys Wed Apr 16 09:39:08 2008: Western Digital SCSI Arcitecture Model (SAM) WDM driver 2008 driver version has known BSOD issues in Windows probably belongs to external drive?
    http://support.wdc.com/product/download.asp

    You also have several bios updates:
    http://www.asrock.com/mb/AMD/890FX Deluxe4/?cat=Download&os=Win764

    Post any new dump files.
     
  3. Gordon DeGrandis

    Gordon DeGrandis New Member

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    Hi thanks for the help. The response provided were quite helpful.
    The reason for partial or corrupted dump files is that I would boot before the dump was complete. I should have cleared them out.
    I have updated the drivers as listed except for the SSD drive.
    I ran the DDU program and then installed the video driver.
    My machine ran well for a while until I had to install the latest security updates and also the SQL Server 2012 SP2.

    Once I did this my BSOD started again. Now I really think that maybe my PSU is not strong enough at 500W.
    I collected new dumps and collected all the information again. I have attached the new set of dumps/files.

    Gordon
     
  4. Gordon DeGrandis

    Gordon DeGrandis New Member

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    I was able to upload the file.
     

    Attached Files:

  5. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,784
    Likes Received:
    1,563
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+28ece )
    
    Followup: MachineOwner
    
    Hi,
    still the same I'm afraid. Try running these tests to check your card:
    http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en

    http://www.majorgeeks.com/files/details/memtestcl.html

    I notice your SSD has even less space and I'm surprised you haven't noticed a slowdown. As I mentioned above ideally you should only use around 75% of your SSD space. This guide has more info:
    http://www.howtogeek.com/165472/6-things-you-shouldnt-do-with-solid-state-drives/

    Also are the bsod's completely at random or when you do something particular?
     

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