Need help...

Discussion in 'Windows 7 Help and Support' started by JustinKeeper, Jan 20, 2010.

  1. JustinKeeper

    JustinKeeper New Member

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    I just got a brand new Dell Studio XPS laptop yesterday, with Windows 7 installed on it, and already, it refuses to boot. I've run startup system repair from both the hard disk, as well as the cd/dvd, to no avail. It will say it's loading, will search for the problems, but cannot repair them. I tried running it again, and now it won't even load the that screen. I have no idea what to do...
     
  2. reghakr

    reghakr Excellent Member

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    I don't mean to blow you off, but call Dell's toll-free support number and ask what's going on or get a replacement.

    That's just ridiculous that it won't boot out of the box.

    Be firm with them, as they'll probably try to give you the runaround.
     
  3. RAK

    RAK Extraordinary Member

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    Reghakr's suggestion is the best help you will get for a brand new computer!! For what it's worth, My son works for Dell, as a travelling trouble shooter. I think, if you are strong enough, you could get them to come and visit you and fix the problem (or replace) in situi.
     

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