New PC, New Problems

thailen

Well-Known Member
#1
I seem to have encountered lots of problems with my new Netbook PC, featuring Windows 7 Home Professional OS. For example, I can't shut the system down unless I turn the power switch on. Sometimes, I get a system malfunction screen and I need to shut it down. I went to a Windows Repair website, but most of the free repair sites aren't free at all. I need some sites that both free and easy to follow instructions(even if I have to print them out).
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#2
You might check the Event Viewer to see if any error or warning messages are showing up. What message does the System malfunction show, any details?

There are a couple of things you might try for any system that is not behaving normally. Open an administrative command prompt and type SFC /scannow to check your system files. Let it finish and let us know if it reports any unrepairable files.

Running a chkdsk might also clean up possible corrupted files on your hard disk and help the system work.
 


MikeHawthorne

Essential Member
Microsoft Community Contributor
#3
Hi

You said that the computer is new.

Can you exchange it?
You shouldn't have all these issues on a new computer.

If none of the stuff listed by Saltgrass suggested helps can you run a reinstall from the recovery partition without losing anything.

What brand of computer?

Mike
 


Highwayman

Extraordinary Member
#4
Personally I wouldn't mess on, just take it back to the store and demand replacement or refund on the spot.
 


Pauli

Extraordinary Member
Premium Supporter
#5
Agree fully with Mike and Highwayman, and to repeat myself from several occasions: if your computer has warranty, use it. No idea to struggle with something that someone else actually has the responsibility for.
 


#6
I'd have to say that your easiest solution is to return it, as already stated, but if you must spend your time in trying to self-repair it, then consider these options:

- Update your bios firmware if possible
- Go to the manufacturer's website and get all their drivers installed
- Look at the power settings in your control panel
- Tell us your model so we can better help you
 


Pauli

Extraordinary Member
Premium Supporter
#7
A kind word of warning: messing with a new computer may void the warranty. I'm not saying it will but it may. It could be a tender situation.

And since this thread has already run for about a week, I almost claim that by now you would have found a proper and right answer from your retailer / some service company - this is one of the reasons why I prefer small and / or specialized companies in purchases: you create a personal relation with them, and getting support is usually both fast and efficient. When I call my #1 provider, they know me by name...

All the very best.
 


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