New PC, New Problems

Discussion in 'Windows 7 Help and Support' started by thailen, Apr 23, 2013.

  1. thailen

    thailen Well-Known Member

    Joined:
    Aug 11, 2012
    Messages:
    14
    Likes Received:
    0
    I seem to have encountered lots of problems with my new Netbook PC, featuring Windows 7 Home Professional OS. For example, I can't shut the system down unless I turn the power switch on. Sometimes, I get a system malfunction screen and I need to shut it down. I went to a Windows Repair website, but most of the free repair sites aren't free at all. I need some sites that both free and easy to follow instructions(even if I have to print them out).
     
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    You might check the Event Viewer to see if any error or warning messages are showing up. What message does the System malfunction show, any details?

    There are a couple of things you might try for any system that is not behaving normally. Open an administrative command prompt and type SFC /scannow to check your system files. Let it finish and let us know if it reports any unrepairable files.

    Running a chkdsk might also clean up possible corrupted files on your hard disk and help the system work.
     
  3. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

    Joined:
    May 25, 2009
    Messages:
    6,049
    Likes Received:
    300
    Hi

    You said that the computer is new.

    Can you exchange it?
    You shouldn't have all these issues on a new computer.

    If none of the stuff listed by Saltgrass suggested helps can you run a reinstall from the recovery partition without losing anything.

    What brand of computer?

    Mike
     
  4. Highwayman

    Highwayman Extraordinary Member

    Joined:
    Jun 3, 2009
    Messages:
    3,977
    Likes Received:
    112
    Personally I wouldn't mess on, just take it back to the store and demand replacement or refund on the spot.
     
  5. Pauli

    Pauli Extraordinary Member
    Premium Supporter

    Joined:
    Mar 1, 2012
    Messages:
    2,499
    Likes Received:
    211
    Agree fully with Mike and Highwayman, and to repeat myself from several occasions: if your computer has warranty, use it. No idea to struggle with something that someone else actually has the responsibility for.
     
  6. jyorkcar

    jyorkcar New Member

    Joined:
    Apr 12, 2013
    Messages:
    20
    Likes Received:
    0
    I'd have to say that your easiest solution is to return it, as already stated, but if you must spend your time in trying to self-repair it, then consider these options:

    - Update your bios firmware if possible
    - Go to the manufacturer's website and get all their drivers installed
    - Look at the power settings in your control panel
    - Tell us your model so we can better help you
     
  7. Pauli

    Pauli Extraordinary Member
    Premium Supporter

    Joined:
    Mar 1, 2012
    Messages:
    2,499
    Likes Received:
    211
    A kind word of warning: messing with a new computer may void the warranty. I'm not saying it will but it may. It could be a tender situation.

    And since this thread has already run for about a week, I almost claim that by now you would have found a proper and right answer from your retailer / some service company - this is one of the reasons why I prefer small and / or specialized companies in purchases: you create a personal relation with them, and getting support is usually both fast and efficient. When I call my #1 provider, they know me by name...

    All the very best.
     
    #7 Pauli, Apr 29, 2013
    Last edited: Apr 29, 2013

Share This Page

Loading...