new update has messed me up.. please advise.. mail will open; window shop gone..

Discussion in 'Windows 10 Help and Support' started by Dotty, Sep 23, 2016.

  1. Dotty

    Dotty New Member

    Sep 23, 2016
    Likes Received:
    mail will not open; windows shop is gone; and powershell gives this messages..
    Get-AppxPackage : The database disk image is malformed
    The database disk image is malformed
    At line:1 char:8
    + & { = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\Ap ...
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : NotSpecified: :)) [Get-AppxPackage], Exception
    + FullyQualifiedErrorId : System.Exception,Microsoft.Windows.Appx.PackageManager.Commands.GetAppxPackageCommand

    not able to restore .. how do i fix it..

  2. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

    Jul 4, 2015
    Likes Received:
    You can try the following
    • Create a second admin account and log into it
    • Navigate to C:\Users\<username>\appdata\local\microsoft\Windows and rename the UsrClass.dat file to UsrClass.dat.old (this file is normally hidden
    • Reboot
    • Login with the affected user and test

    BIGBEARJEDI Fantastic Member
    Premium Supporter

    Jan 28, 2013
    Likes Received:
    It would be helpful to know the Make/Model of your computer you are having this problem with.
    That being said, take a look at this post: Windows Store won't work. The procedures in this Post should help you fix it. :up:

    If the problem persists after trying the above, it would help us to know whether the computer you are using came with W10 pre-loaded on it from the factory when you bought it, or if you upgraded from an earlier version of windows such as Win7 or Win8/8.1?

    It might clear up some things if we knew the EXACT version of W10 you are running as there are now dozens of versions out there since W10 release date of 7.29.2015. Click on the Start button in W10, and use the <windows-logo-key> + <R-key>which brings up the run command box. Type in the command "winver" into and W10 will pop up a box similar to this:
    W10 WINVER CMD STUDIO540 9-17-16.JPG
    **NOTE: we need both the Version number (ver.1511 here) as well as the OS Build number (B10586.589) show in the picture above here in the Red Box.

    Please post this information back to this thread and we can advise you further.:)


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