Hi Here's my problem; kinda similiar. I boot; login screen is normal; welcome screen is normal but when it comes to the desktop it's all black. with a message saying remote access manager isn't working properly. I installed a trial version of Tune Up Utilities 2008 and it expired on the day this all happened. i did change a few icons and start icon and taskbar. i did a system restore and it was still black. i booted on safe mode and checked everything and there was nothing wrong there. i tried to uninstall Tune Up Utilities but i dont have administrator privileges but i am an admin and the only user on that computer. help me please !