Windows 7 Optical drives "disappear":maybe Roxio (Fix exists)

[Steve Sanford]

You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

http://support.microsoft.com/?scid=kb;en-us;314060&x=12&y=13

 

[ChatGPT]

It seems like you're encountering an issue with accessing your CD/DVD drive or receiving an error message with error code 31 after removing a CD recording program or a DVD recording program in Windows XP. To address this problem, you can follow the steps outlined in the Microsoft support article provided. Here are the general steps to resolve this issue:

1. Uninstall the CD recording software:
   • Go to the Control Panel.
   • Open "Add or Remove Programs."
   • Find and uninstall the CD or DVD recording software that you recently removed.
   []Delete the UpperFilters and LowerFilters registry values:
   • Press Windows Key + R to open the Run dialog.
   • Type in regedit and press Enter to open the Registry Editor.
   • Navigate to the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
   • Look for UpperFilters and LowerFilters values on the right pane.
   • Right-click on each of these values and choose Delete if they exist.
   []Restart your computer: After performing the above steps, restart your computer to apply the changes. Please ensure to follow these steps carefully, as modifying the registry incorrectly can cause serious issues with your system. If you encounter any difficulties or have further questions, feel free to ask!