Windows 10 PC freezes when wifi randomly disconnected

NerferMC

Well-Known Member
Joined
May 1, 2018
Messages
71
Once it freezes, I can't move my mouse pointer or keyboard. Only to hard shutdown my PC.
I did not update my drivers. Nothing is shown to windows update settings window. My PC is Dell Inspiron 15 3552.

Driver name: Qualcomm QCA9565 802.11b/g/n
Driver date: April 21, 2017

This just happens randomly. It also occurred on my old laptop (eME528)
 
Solution
codeup said:
Do you need WiFi connection, if not, why not plug the cable from your router directly to your computer and avoid connecting using WiFi.
Click to expand...
I don't have a router port on my laptop. Android/Bluetooth tethering is way too slow.

So you are on Version 10.0.0.352, A02 from Dell website?
Click to expand...
Version 10.0.0.352 (no A02)

Somewhere in the driver, I just turned off the checkbox "Turn off this device while the computer is on sleep" and now, My PC is functioning properly again. No more freezes.
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patcooke said:
There was a driver update ( Version 10.0.0.352, A02 ) for this device in January this year.
Click to expand...
Have checked driver updates. No updates found. Even windows update doesn't provide a driver update.
 

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Running the following in powershell should give you the driver version and device name
Code: 
Get-PnpDevice | ? { ($_.FriendlyName -like "*Wi-Fi*" -or $_.FriendlyName -like "*Wireless*") -and $_.Class -eq "Net" -and $_.InstanceID -like "*\VEN*"} | Get-PnpDeviceProperty -KeyName DEVPKEY_NAME,DEVPKEY_Device_DriverVersion
 
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This powershell command doesn't work for me.

NerferMC said:
Have checked driver updates. No updates found. Even windows update doesn't provide a driver update.
Click to expand...
Do you need WiFi connection, if not, why not plug the cable from your router directly to your computer and avoid connecting using WiFi.
 
Upvote 0 Downvote
codeup said:
Do you need WiFi connection, if not, why not plug the cable from your router directly to your computer and avoid connecting using WiFi.
Click to expand...
I don't have a router port on my laptop. Android/Bluetooth tethering is way too slow.

So you are on Version 10.0.0.352, A02 from Dell website?
Click to expand...
Version 10.0.0.352 (no A02)

Somewhere in the driver, I just turned off the checkbox "Turn off this device while the computer is on sleep" and now, My PC is functioning properly again. No more freezes.
 
Upvote 0 Downvote
Solution
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