Windows 10 PC freezes when wifi randomly disconnected

NerferMC

Well-Known Member
Joined
May 1, 2018
Messages
71
Once it freezes, I can't move my mouse pointer or keyboard. Only to hard shutdown my PC.
I did not update my drivers. Nothing is shown to windows update settings window. My PC is Dell Inspiron 15 3552.

Driver name: Qualcomm QCA9565 802.11b/g/n
Driver date: April 21, 2017

This just happens randomly. It also occurred on my old laptop (eME528)
 
Solution
codeup said:
Do you need WiFi connection, if not, why not plug the cable from your router directly to your computer and avoid connecting using WiFi.
Click to expand...
I don't have a router port on my laptop. Android/Bluetooth tethering is way too slow.

So you are on Version 10.0.0.352, A02 from Dell website?
Click to expand...
Version 10.0.0.352 (no A02)

Somewhere in the driver, I just turned off the checkbox "Turn off this device while the computer is on sleep" and now, My PC is functioning properly again. No more freezes.
Sort by date Sort by votes
patcooke said:
There was a driver update ( Version 10.0.0.352, A02 ) for this device in January this year.
Click to expand...
Have checked driver updates. No updates found. Even windows update doesn't provide a driver update.
 

Attachments

  • Annotation 2020-08-14 080945.webp
    69 KB · Views: 147
Upvote 0 Downvote
Running the following in powershell should give you the driver version and device name
Code: 
Get-PnpDevice | ? { ($_.FriendlyName -like "*Wi-Fi*" -or $_.FriendlyName -like "*Wireless*") -and $_.Class -eq "Net" -and $_.InstanceID -like "*\VEN*"} | Get-PnpDeviceProperty -KeyName DEVPKEY_NAME,DEVPKEY_Device_DriverVersion
 
Upvote 0 Downvote

This powershell command doesn't work for me.

NerferMC said:
Have checked driver updates. No updates found. Even windows update doesn't provide a driver update.
Click to expand...
Do you need WiFi connection, if not, why not plug the cable from your router directly to your computer and avoid connecting using WiFi.
 
Upvote 0 Downvote
codeup said:
Do you need WiFi connection, if not, why not plug the cable from your router directly to your computer and avoid connecting using WiFi.
Click to expand...
I don't have a router port on my laptop. Android/Bluetooth tethering is way too slow.

So you are on Version 10.0.0.352, A02 from Dell website?
Click to expand...
Version 10.0.0.352 (no A02)

Somewhere in the driver, I just turned off the checkbox "Turn off this device while the computer is on sleep" and now, My PC is functioning properly again. No more freezes.
 
Upvote 0 Downvote
Solution
Congratulations! Isn't it satisfying when you finally happen across the solution to a long standing irritating problem!
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

D
  • Solved
Windows 7 Internet randomly disconnects. Speed varies.
Replies
1
Views
1K
ChatGPT