Phone Link on Windows 11: Answer Calls Texts and Notifications from iPhone

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Microsoft and Apple devices can now play together in a way that many Windows users with iPhones have wanted for years: you can answer calls, send and receive texts, and view phone notifications from Windows 11 using Microsoft’s Phone Link (and the Link to Windows iOS companion), while traditional USB-based backups and media sync remain available through Apple Devices or iTunes on Windows. This article explains how the connection works, verifies the technical requirements and limitations, and evaluates the practical, privacy, and reliability implications for everyday users and power users alike.

Windows desktop shows the Phone Link app; phone displays a QR code to pair wirelessly.Background / Overview​

For years, Phone Link (formerly “Your Phone”) delivered a deep Windows–Android experience: texts, notifications, app streaming, and file transfers. iPhone support was limited by Apple’s platform restrictions, so Windows users carrying iPhones have relied on clumsy workarounds or USB sync with iTunes/Apple Devices. Microsoft’s recent updates to Windows 11 extend Phone Link functionality to iPhones by combining a new Start-menu integration, the Phone Link desktop app, and Apple’s installer-side permissions via the Link to Windows app for iOS. That bridge is built on Bluetooth Low Energy (BLE) pairing, a QR-code pairing flow, and a Microsoft account sign-in to coordinate the devices.
This is not the same as Apple’s Continuity on macOS — Apple still controls many proprietary elements of iMessage and deeper system APIs — but it’s a meaningful step toward reducing friction for users who run Windows PCs and use iPhones as their daily phone. Independent reporting and Microsoft’s rollout notes confirm this hybrid approach (BLE pairing + companion iOS app + Phone Link on Windows) is the current model.

How Phone Link and Link to Windows work (step-by-step)​

Phone Link for Windows plus the Link to Windows app on iPhone creates a two‑way surface that brings selected phone features to the PC. Below is a verified setup summary, distilled from multiple guides and Microsoft community documentation.

Quick checklist before you start​

  • A Windows 11 PC with Bluetooth Low Energy (BLE) support.
  • Phone Link app on your PC (the app is usually preinstalled on modern Windows 11 systems).
  • Link to Windows app installed on your iPhone (from the App Store).
  • A Microsoft account (you’ll sign into it during setup).
  • iPhone running a modern iOS (most devices supporting the Link to Windows app — generally iOS 14+ on earlier rollouts; check the App Store listing for minimum iOS version).

Step-by-step pairing (verified process)​

  • Open the Phone Link app on Windows 11 and choose “iPhone” as the device type.
  • The app shows a QR code. On your iPhone, download and open the Link to Windows app, then scan the QR code. If needed, visit aka.ms/pairyourphone or search the App Store for “Link to Windows (Microsoft Corporation)”.
  • On the iPhone, tap Pair your devices → Continue → Pair when asked, and grant the requested permissions (Bluetooth, notifications, camera for QR scanning). Confirm that the 6-digit pairing code shown on both devices matches and allow the pairing.
  • Sign in with your Microsoft account on the iPhone and the PC as prompted. Enable permissions for notifications and contact sync in the iPhone’s Bluetooth settings (tap the “i” next to the PC’s Bluetooth device entry and enable Show Message Notifications and Sync Contacts).
  • After pairing, Phone Link on Windows shows the Messages, Calls, and Notifications panes; you can use the dialer, click a contact to place a call, or view and respond to messages.
This sequence — QR code → Link to Windows app → BLE pair → Microsoft account sign-in — is corroborated by major how‑to writeups and the community documentation. If any step times out (QR code expires) or the devices don’t see each other, repeat the flow; common failure points include disabled Bluetooth, out‑of‑date apps, or expired QR codes.

Alternative connection: Apple Devices and iTunes (USB)​

If your goal is media sync, backups, firmware updates, or restoring a device from a local backup, the traditional route remains:
  • Install Apple Devices or iTunes from the Microsoft Store on your PC.
  • Connect your iPhone via a USB cable (or USB‑C if your iPhone/PC both use USB‑C), or use a USB‑C-to-USB‑A adapter if necessary.
  • Tap Trust on the iPhone when prompted and enter your passcode. The phone will show in the app sidebar, letting you manage media, backups, and restores from Windows.
Use Apple Devices for general syncing and iTunes if you specifically need audiobooks or legacy podcast/audiobook management. This remains the most reliable method for full backups and device restores, because it uses a direct, local connection rather than BLE or cloud mediation.

Requirements, version checks, and verified limits​

Several precise technical requirements and version thresholds have been reported and independently confirmed in documentation and testing streams. If you plan to use Phone Link with an iPhone, verify each of the following on your PC and phone:
  • Windows 11 build and Phone Link requirements: initial Insider previews for Start‑menu iPhone integration were available to Windows Insiders (Beta/Dev channels) — builds referenced in reporting include Beta Build 4805 and Dev Build 26120.3000 as early test points. Phone Link app versions tied to early iPhone features were reported as version 1.24121.30.0 (or later) in Windows 11 previews. These build numbers and app versions were cited in Microsoft Insiders coverage and press reporting. If you are not on an Insider build, the public rollout timing can vary; verify your Windows Update history and Phone Link app version in the Microsoft Store.
  • Bluetooth Low Energy (BLE): BLE support on the PC is essential for call/text/notification features. Older Bluetooth stacks or missing BLE hardware will prevent pairing for these Remote Interaction features; in some cases a BLE USB dongle that explicitly supports BLE can be a workaround.
  • iOS compatibility: the Link to Windows app is available on the App Store; device compatibility depends on Apple’s supported OS for the app. Early reporting lists iOS 14+ as the baseline for some features, but confirm the minimum iOS version in the App Store listing at the time you install.
  • Microsoft account: you will sign into a Microsoft account during setup; cross‑device linking is coordinated through that account context.
  • SKU exclusions and enterprise limitations: some Education SKUs and managed devices may not support the feature initially; if your device is managed by an organization, your admin policies may block pairing or data-sharing features. Several community threads and reporting notes called out exclusions for Education editions during early rollout.
Caveat: Microsoft’s rollout strategy has evolved through Insider channels to public releases. Build numbers, app versions, and feature timing changed during testing; readers should verify the current Phone Link app version in the Microsoft Store and the Windows Update release notes for their machine. Where specific build numbers are quoted here, they represent the early test thresholds reported during the rollout and may have moved by the time you read this. If precise build numbers matter for compatibility (e.g., corporate testing), confirm them against your Windows Update history or the Microsoft Windows Insider blog.

What Phone Link can and cannot do (practical feature list)​

Phone Link now provides a practical set of features for iPhone users on Windows 11, but the experience has trade‑offs compared with macOS Continuity and the richer Android–Windows Phone Link parity.
  • What Phone Link does (for iPhone on Windows 11):
  • Make and receive phone calls from the PC (acts like a speakerphone).
  • Read and reply to text messages and see message notifications via the Messages pane.
  • View phone notifications and recent activity in the Start menu integration.
  • Sync contacts for dialing and call identification.
  • Transfer certain files via the iOS Share sheet → Link to Windows → selected PC (file sharing rollout has been tested in Insider channels).
  • What Phone Link doesn’t reliably do (limitations):
  • Full iMessage parity (group iMessage threads and some media‑heavy iMessage behaviors can be inconsistent because Apple controls those APIs). Don’t expect macOS‑level iMessage support.
  • Deep app mirroring or running iOS apps on Windows (unlike some Android Phone Link features).
  • Guaranteed parity across every iPhone model; older hardware or outdated iOS may see reduced functionality.
The practical upshot: Phone Link brings the most commonly demanded productivity features — calls, texts, notifications, file hand‑off — to Windows in a workable way, but it is not a replacement for Apple’s Continuity features among Apple devices.

Troubleshooting: common problems and verified fixes​

Because the integration relies on BLE, companion apps, and OS permissions, several failure modes appear repeatedly in community threads and official Q&A entries. These are the most common issues and recommended troubleshooting steps verified from community experience and Microsoft's documentation.
  • Pairing stuck on “Connecting” or QR code not showing:
  • Ensure Bluetooth is on and BLE is available on both devices.
  • Close and relaunch Phone Link; regenerate the QR code and retry the scan (QR codes can expire).
  • Disable any firewall or aggressive VPN temporarily that might block the app’s initial pairing handshake.
  • Reinstall the Link to Windows app and re‑sign in on the iPhone.
  • Calls or messages fail after pairing:
  • On the iPhone, open Settings → Bluetooth, tap the (i) next to the paired PC, and enable Show Message Notifications and Sync Contacts. Check Notification permissions for Link to Windows in Settings → Notifications.
  • Confirm Phone Link has the required permissions on the PC (notifications, microphone for calls).
  • File sharing not appearing or failing:
  • File sharing to/from iPhone has been rolled out and tested in Insider builds; if you’re not on a recent Phone Link version or the Windows Insider preview, the UI may be absent. Confirm the Phone Link app version and Windows build match minimum rollout requirements.
When community troubleshooting threads describe persistent failures, the most reliable fixes are updating both OS and apps, re‑pairing via a fresh QR-code session, and ensuring BLE is functional (sometimes reinstalling/updating Bluetooth drivers on the PC is necessary). Community reports also note transient bugs in preview channel builds — that’s expected during testing.

Security and privacy — what to watch for​

Bringing phone calls and messages to a PC introduces new attack surfaces and data‑sharing contexts. The following points summarize the verified permission model and practical security trade‑offs you should consider.
  • Permissions and Microsoft account: pairing requires sign‑in with a Microsoft account. That account acts as the linking identity between the devices; ensuring strong authentication (MFA) on that account reduces the risk of unauthorized linkage.
  • Local pairing and BLE: the link uses BLE for the pairing and ongoing presence checks. BLE itself does not encrypt higher‑level message content; the protection of messages and call metadata depends on the application layers (Apple for iMessage/SMS handling; Microsoft for the desktop transmission). Avoid pairing on untrusted public networks and keep BLE off when not in use.
  • Data exposure on shared or corporate PCs: if you use a shared or managed PC, messages and calls shown in Phone Link could be exposed to others using the same machine. For corporate devices, administrators may restrict pairing via policy. Evaluate whether you want messages to appear on that machine.
  • Malware and compromised PCs: if a PC is compromised, displaying calls and messages there creates an information‑leak risk. Apply standard protections: keep Windows updated, use reputable antivirus, and avoid pairing an iPhone with a machine you don’t fully trust.
Practical security checklist:
  • Use a Microsoft account with multi‑factor authentication.
  • Pair only with your personal, up‑to‑date PC.
  • Revoke the pairing from either side if the PC is lost or compromised.
  • Review Link to Windows and Phone Link permissions periodically.
When assessing the privacy tradeoffs, this integration is convenient but raises the same reasonable caution flags as other cross‑device services: the convenience of mirrored communications must be balanced against the exposure of sensitive content on additional devices.

Real‑world benefits and use cases​

The Phone Link + Link to Windows pairing delivers clear productivity wins:
  • For knowledge workers: respond to messages and answer calls without picking up the phone during focused work sessions.
  • For hybrid meetings: quickly place or switch calls through the PC’s headset or microphone, improving audio quality and workflow.
  • For content creators and photographers: use Send/Receive file features (when available) to move photos from iPhone to PC without the cable shuffle.
The feature reduces friction during tasks like copying verification codes, moving screenshots into documents, or handling a sudden call while presenting.

Limitations, business implications, and outlook​

  • Not a full Continuity replacement: Apple’s Continuity features (Handoff, iMessage/Desktop, AirDrop) remain more tightly integrated across Apple devices. Phone Link brings many of the same conveniences to Windows users who carry iPhones, but it can’t match full Apple-to-Apple parity in all cases.
  • Enterprise and education rollout: early exclusions for Education SKUs and managed devices were documented during preview testing; corporate IT teams will need to evaluate policy controls and compliance before wide deployment in business environments.
  • Continued evolution during preview: Phone Link’s iPhone features — especially file sharing — were initially tested in Insider channels and described as rolling out incrementally. Expect incremental fixes, UI tweaks, and permission adjustments as Microsoft and Apple refine behavior. Reporting shows file sharing was in testing phases and planned for broader availability over time. Users should expect features to mature after initial public releases.

Practical recommendations (what to do next)​

  • Verify your Windows build and Phone Link app version in Settings and Microsoft Store; update both.
  • Confirm BLE capability on your PC; check Device Manager → Bluetooth and driver status.
  • Install Link to Windows on your iPhone and follow the QR code pairing flow in Phone Link; keep the devices close during initial pairing.
  • Use a Microsoft account with MFA and review pairing permissions after setup.
  • For backups and full-device management continue using Apple Devices or iTunes over USB when you need local encrypted backups or firmware restores.

Conclusion​

Windows 11’s Phone Link and the Link to Windows iOS companion bring genuinely useful cross‑device features to iPhone owners who use Windows PCs: calls, texts, contact sync, notifications, and — increasingly — file transfers. The setup is straightforward (QR code + BLE + Microsoft account), and for many users the productivity gains are immediate. At the same time, the integration is not identical to Apple’s Continuity and comes with limits: iMessage parity is partial, file sharing arrived initially via Insider testing, and pairing depends on BLE and correct app/OS versions. Security and privacy considerations require users to be thoughtful about which PCs they pair with and to secure their Microsoft account.
This is a milestone in reducing the friction between Apple’s iPhone and Microsoft’s Windows ecosystem. It’s a practical, pragmatic solution — not a full reconciliation of both ecosystems. Users should verify app and Windows versions before attempting to pair, follow the permission prompts closely, and use USB-based Apple Devices/iTunes for backups and restores that require a local connection. For now, this measured interoperability is the best of both worlds: convenient phone control on Windows with the fallback reliability of USB-based Apple tools for full device management.
Source: Lifewire iPhone and Windows 11 Can Work Together for Calls and Texts
 

If your Xbox Series X|S or Xbox One refuses to update online, the official USB-based Offline System Update (OSU1) is the most reliable way to restore system software without wiping your games or saves — but only when it’s prepared and executed correctly. This guide unpacks every step, verifies the rules and gotchas with Microsoft’s documentation and community experience, and explains advanced troubleshooting for stubborn failures such as E101/E203/E205 errors and Insider‑build traps.

Windows File Explorer and Xbox Startup Troubleshooter displayed side by side with a USB drive.Background / Overview​

Microsoft provides an Offline System Update (OSU1) package that lets you install console system software from a USB drive when the console cannot download updates or is stuck in recovery. You need a Windows PC, a USB drive formatted NTFS with at least 6 GB free, and the official OSU1.zip from Microsoft’s support pages. Following the exact file layout — the $SystemUpdate folder at the root of the drive — is essential for the Xbox Startup Troubleshooter to detect the update. The Offline System Update repairs or replaces the console’s system files in the same way an online update would. Because it bypasses the console’s network layer, it’s the correct tool for network failures, persistent update loops, and many startup errors. However, there are exceptions and pitfalls (corrupt downloads, Insider preview consoles, mismatched versions) that can make the OSU1 method fail — and in some cases require service from Microsoft. Community reports and official troubleshooting notes both underline these limits.

Requirements — What to gather before you start​

Prepare everything first — half the failures come from missing or wrong items.
  • Windows PC with internet access and a USB port.
  • USB drive with at least 6 GB free, formatted as NTFS. Most consumer USB sticks are FAT32 by default and must be reformatted.
  • Official OSU1.zip downloaded from the Xbox/Microsoft support page (do not use unofficial copies).
  • Your console (Xbox Series X, Series S, or Xbox One) and a working controller to navigate the Troubleshooter.
  • Optional: a second USB drive to test or retry if the first fails.
Why NTFS and 6 GB? Microsoft’s recovery utility expects a large, NTFS-formatted container for the $SystemUpdate contents — smaller FAT filesystems and insufficient space will block detection. Multiple official and community guides reiterate these minimums.

How the offline update works (short technical explanation)​

The OSU1 package contains a prebuilt recovery image and system XVD files that the console will apply using the Startup Troubleshooter. When the Xbox boots into that recovery environment and finds a USB with a $SystemUpdate folder at the root, it enables the Offline system update option. The console then reads the update files, installs system images, and reboots multiple times until the process completes. Because the update applies system images directly, it often fixes corruption and installers that fail through the online update path. Enterprise- and desktop‑level parallels exist: major OS vendors sometimes ship out‑of‑band or safe‑OS patches, and offline servicing must respect the exact image and servicing stack order. Those mechanics explain why a mismatched or incomplete OSU package will fail. Community investigations into Windows offline servicing show similar SSU/LCU interplay and the need for exact file integrity when performing offline refreshes.

Step‑by‑step: Create an OSU1 USB and run the update​

Follow these steps precisely. Skipping extraction, wrong formatting, or placing files inside folders are the most common causes of “Offline system update” remaining grayed out.

1. Download the official OSU1.zip​

  • On a Windows PC, open the official Xbox Support page for Offline System Update and download the OSU1.zip that matches your console family (Series X|S or Xbox One). Do not use mirror sites.
  • Save the ZIP in an easy-to-find folder on your PC.

2. Format the USB drive to NTFS​

  • Insert the USB drive.
  • Open File Explorer, right‑click the USB drive and choose Format.
  • Select NTFS as the file system and perform a full format (not quick, if you suspect previous issues).
  • Label the drive if you like — the name isn’t critical.
Tip: If Windows refuses to format to NTFS (rare), use Disk Management (diskmgmt.msc) or the diskpart utility.

3. Extract OSU1.zip and copy $SystemUpdate​

  • Right‑click OSU1.zip and choose Extract All (Windows built‑in extractor or a reliable tool such as 7‑Zip).
  • Inside the extracted folder you will see $SystemUpdate (containing files like System.xvd and other .xvd blobs).
  • Copy the entire $SystemUpdate folder to the root of the NTFS USB drive — do not place it inside another folder. The root should look like:
  • E:\$SystemUpdate\System.xvd
  • E:\$SystemUpdate\SystemAux.xvd
  • Safely eject the USB drive.
Community reports show that some archive tools may mis-handle the ZIP; if extraction fails, try a different decompressor (7‑Zip or the built‑in Windows extractor) and re-download if necessary. File corruption during download is a recurring issue and will manifest as checksum or extraction errors. Verify file integrity if you suspect corruption (PowerShell: Get-FileHash -Algorithm SHA256).

4. Start the Xbox in the Startup Troubleshooter​

  • Fully power off the console and disconnect the power cable for 30 seconds (helps clear capacitors).
  • For consoles with eject button (Series X, Xbox One models with eject): press and hold Pair (Bind) + Eject, then press Power once; keep holding until you hear two startup tones (~10–15 seconds), then release to boot into the Troubleshooter.
  • For consoles without an Eject button (Series S and All‑Digital editions), press and hold Pair (Bind) then press Power once, continuing to hold until the second tone.

5. Insert the USB and select “Offline system update”​

  • Plug the prepared USB into a console USB port (front port is often recommended).
  • Wait ~10–20 seconds for the Troubleshooter to detect the drive — the menu option Offline system update should activate.
  • Use your controller to select Offline system update and confirm.
  • The install can take up to 30 minutes and the console may restart several times. Do not remove power or the USB during the process.
When it finishes, the console should boot to the Xbox dashboard. If it boots to setup, follow the on‑screen steps — your games and save data are not deleted by this offline update unless you choose a full factory reset.

Common failure modes and how to fix them​

Even when you follow the steps, some problems can appear. The following are the most frequent and how to address them.

“Offline system update” is grayed out​

  • Verify the USB is NTFS and the $SystemUpdate folder is at the root (not inside another folder).
  • Try a different USB stick — some sticks or externally-enclosed SSDs have quirks that the Troubleshooter won't read. Use a small, single-partition USB if possible.

Extraction or checksum errors when unzipping OSU1.zip​

  • Re‑download OSU1.zip from Microsoft and extract with 7‑Zip or Windows built‑in extractor. Avoid some third‑party tools that have reported compatibility problems with the ZIP’s metadata. If the MS download repeatedly fails, try a different network or download client.

Update stops at a low percent (E101 / E205 / E203)​

  • These errors can indicate a corrupted update, an incompatible OSU version relative to the console's recorded version, or a console that is enrolled in the Xbox Insider program (Insider consoles often refuse public OSU packages). Community and Microsoft support threads document Insider‑enrollment as a blocker for OSU1. If your console is in a preview ring, you may need Microsoft service.

OSU1 seems out of date for your console (failed mid‑install)​

  • Some users have reported that the OSU package on the Microsoft site lagged behind the latest pushed update for Insider or fast‑ring builds; trying an older OSU on a console with a newer NVM record may fail mid‑install. If you have an old drive that still boots, copying the console’s internal SYSTEM UPDATE partition to the new drive has helped some advanced users, but this is an expert‑level workaround and not supported by Microsoft.

Console still won’t boot after a successful update​

  • Boot to the Troubleshooter and try Reset > Keep my games & apps before choosing Remove everything. If the reset option is unavailable or fails, contact Microsoft support for repair options; repeated offline update failures can indicate hardware problems.

Advanced troubleshooting and verification​

  • Verify the USB contents and file integrity using PowerShell: Get-FileHash can confirm the ZIP hash if you have a reference. Confirm that the $SystemUpdate folder contains System.xvd and related files.
  • Try different USB ports; USB front ports sometimes produce better detection.
  • If the console previously ran an Insider build, leave the Insider program (if possible) and perform a factory reset or contact Microsoft. Offline recovery does not reliably support Insider images.
  • If you see persistent errors tied to service stack or recovery image mismatches, the issue resembles offline servicing complexities seen in desktop OS updates — exact image and servicing stack order matter. In such cases, a console repair service may be required.

Safety, risks, and what the offline update does not do​

  • Does not delete games/saves: A proper offline update reinstalls system firmware without deleting user-installed content. A factory reset will delete content if chosen.
  • Do not interrupt power or remove the USB during the update — this risks leaving the console in an inconsistent state.
  • Insider consoles and hardware mods: If the console is enrolled in preview rings or the internal storage has been modified (non‑OEM SSD/HDD swaps), OSU1 can fail and may leave the console needing service. Community cases show this as the most frequent non‑fixable scenario by end users.
  • Unverified or third‑party OSU images: Only use Microsoft’s official download. Third‑party or leaked images may brick your console and void service options.

Quick troubleshooting checklist (copy this before you begin)​

  • Confirm USB is NTFS and >=6 GB free.
  • Confirm OSU1.zip extracted and $SystemUpdate is at root.
  • Use a plain USB stick — avoid multi‑partition or USB‑HDD enclosures.
  • Enter Startup Troubleshooter with the correct button combo for your model.
  • If OSU still fails repeatedly, re‑download OSU1.zip and reformat the USB.
  • If console is an Insider build, consider contacting Microsoft support or returning the console for service.

FAQs (concise answers)​

  • Can I update my Xbox without internet?
    Yes — with the official OSU1 package and a Windows PC to prepare the USB. This is the documented offline method.
  • Will an offline update delete my games or saves?
    No — the offline update reinstalls system software and preserves games and saves unless you explicitly perform a factory reset.
  • The console does not detect the USB — what now?
    Reformat to NTFS, ensure $SystemUpdate sits at the USB root, try a different USB stick and port, and wait 10–20 seconds after insertion for detection.
  • The update stops halfway or returns E101/E205 — what do those mean?
    Those errors usually indicate the update sequence failed (corrupt files, version mismatch, or Insider preview conflict). Try a freshly downloaded OSU1, a new USB, and check Insider status; if the console remains unresponsive, contact support.
  • Can I prepare the USB on a Mac?
    Microsoft recommends using a Windows PC for reliable NTFS formatting and extraction compatible with the Xbox updater. Community posts reinforce this recommendation due to occasional extraction/format incompatibilities on macOS.

When to contact Microsoft support or seek repair​

If you’ve exhausted the checklist — NTFS USB, correct $SystemUpdate structure, freshly downloaded OSU1, tried other USB sticks and ports, and the Troubleshooter still refuses to apply the offline update — the console may need professional repair. This is particularly likely when:
  • The console is enrolled in an Insider preview and can’t be restored via public OSU packages.
  • Multiple offline updates fail with hardware‑related error codes or repeated black screen behavior.
Microsoft’s support and community pages provide guided next steps and a repair request flow when the offline route is exhausted.

Final notes and best practices​

  • Keep a small, dedicated USB stick formatted NTFS for recovery use — it saves time when you need to retry.
  • Verify downloads and try alternate extraction tools if unzip fails. Community experience shows 7‑Zip or the built‑in Windows extractor tend to be most reliable.
  • Record the console’s error codes and the OSU1 download date/version if you contact support — these details accelerate triage.
  • If you manage multiple consoles (labs, repair benches), maintain a simple inventory of which consoles are Insider vs retail; Insider devices often need special handling.
The OSU1 offline update is a powerful and often life‑saving tool in the Xbox troubleshooting toolkit — when prepared correctly it fixes many update loops and startup errors without data loss. But it’s not a universal cure: file integrity, correct USB formatting, and console enrollment state are decisive factors. If the procedure still fails after careful retries, the safest route is to escalate to Microsoft support so the device can be evaluated and, if necessary, serviced.

Source: Windows Report Update Xbox Offline: OSU1 USB Guide for Series X|S and One
 

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