Please help a noob

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by steveoknievo, Apr 29, 2012.

  1. steveoknievo

    steveoknievo New Member

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    Hi. This is my first post here and I hope you guys can help me. I am not very good with computers but I know enough to get around. Recently my computer has been acting weird. When I try to put it in hibernation mode it will look like it has, but when I go to start it up it tells me my computer has recovered from an error. If it tries to go to sleep with the lid open, I get the blue screen of death. When I close the lid, it does the same thing I guess but I cant see the blue screen obviously. I am not sure why. I think this first started when I noticed that my network device took FOREVER to start up after I turn on my computer, and so I disabled the drivers under my network that said they weren't working. I tried re-enabling them after I started having these problems and it never helped. I am not sure how to fix the problems. Please help me :(
    View attachment Computer Problem Folder.zip
     
  2. steveoknievo

    steveoknievo New Member

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    To try and make it more clear, I am not sure why I am getting this blue screen when it tries to hibernate, or go to sleep. Everything else seems to work fine. The file I attached has everything it is supposed to (I saw the sticky thread about what to include in my new thread when I need help.) Thanks to anyone willing to help me, I appreciate it.
     
  3. Isual

    Isual New Member

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    The simplest solution is to reinstall the operating system. Sometimes
    happens to me that the blue screen of death appeal, but never after wake up
    computer. And when And when you turn on the computer or on reboot start normally?
    If you reboot windows loads normally, I think that the reinstallation or repair
    from the installation DVD should solve the problem.
     
  4. kemical

    kemical Windows Forum Admin
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    Hi, I had a very quick look at your dump files and your drivers need updating. Also have you tried a system restore to point before the problems started?
     
  5. Trouble

    Trouble Noob Whisperer

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    Update this driver
    rtl8192se.sys 4/26/2010 from here Realtek
    All four of your dump files are very similar if not identical.
    DUMP FILE:
    Code:
    BugCheck 9F, {3, fffffa8004b78a10, fffff80000b9c518, fffffa800cd6fbd0}
    *** WARNING: Unable to verify timestamp for [COLOR=#ff0000][U][B]rtl8192se.sys[/B][/U][/COLOR]
    *** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
    Probably caused by : [COLOR=#ff0000][U][B]rtl8192se.sys[/B][/U][/COLOR]
    Followup: MachineOwner
    DRIVER_POWER_STATE_FAILURE (9f)
    [COLOR=#ff0000][U][B]A driver is causing an inconsistent power state.[/B][/U][/COLOR]
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8004b78a10, Physical Device Object of the stack
    Arg3: fffff80000b9c518, Functional Device Object of the stack
    Arg4: fffffa800cd6fbd0, The blocked IRP
    DRVPOWERSTATE_SUBCODE:  3
    IRP_ADDRESS:  fffffa800cd6fbd0
    DEVICE_OBJECT: fffffa800a746050
    DRIVER_OBJECT: fffffa800a52a8b0
    IMAGE_NAME:  [COLOR=#ff0000][U][B]rtl8192se.sys[/B][/U][/COLOR]
    DEBUG_FLR_IMAGE_TIMESTAMP:  4bd5cbfa
    MODULE_NAME: [COLOR=#ff0000][U][B]rtl8192se[/B][/U][/COLOR]
    FAULTING_MODULE: fffff88005406000 rtl8192se
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    LAST_CONTROL_TRANSFER:  from fffff800034ec092 to fffff8000347ec80
    STACK_TEXT:  
    fffff800`00b9c4c8 fffff800`034ec092 : 00000000`0000009f 00000000`00000003 fffffa80`04b78a10 fffff800`00b9c518 : nt!KeBugCheckEx
    fffff800`00b9c4d0 fffff800`0348995c : fffff800`00b9c600 fffff800`00b9c600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
    fffff800`00b9c570 fffff800`034897f6 : fffffa80`0e563168 fffffa80`0e563168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c5e0 fffff800`034896de : 0000000b`fa1e64e2 fffff800`00b9cc58 00000000`00050813 fffff800`035f64e8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cc30 fffff800`034894c7 : 00000001`df2674c2 00000001`00050813 00000001`df267432 00000000`00000013 : nt!KiTimerExpiration+0x1be
    fffff800`00b9ccd0 fffff800`0347698a : fffff800`035f3e80 fffff800`03601cc0 00000000`00000001 fffff800`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_[COLOR=#ff0000][U][B]rtl8192se.sys[/B][/U][/COLOR]
    BUCKET_ID:  X64_0x9F_IMAGE_[COLOR=#ff0000][U][B]rtl8192se.sys[/B][/U][/COLOR]
    You may also find some issues with your Symantec / Norton product contributing to the problem. My suggestion would be to uninstall it through the programs and features applet in the control panel and follow that up with this vendor specific removal tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home and replace it with Microsoft Security Essentials
    Also you need to uninstall this driver
    sptd.sys 10/11/2009 normally associated with Daemon Tools. Use this product from here DuplexSecure - Downloads (get the correct version for your architecture 32 or 64bit) and be sure to click the UNINSTALL button.
    Best of luck
    Randy
     
    1 person likes this.

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