Windows 7 Please Help! - Trying fix random BSOD that's been plaguing my custom PC for months!

I

IanZee

New Member
Computer randomly wigs out into BSOD and I cannot figure out why. Updated all drivers, as far as I know. Ran diagnostics, came up clear. Defrag didn't help.

The BSOD happens when using my browser, or starting an application. Thinking it may be a RAM issue. Please help me out most of you guys are WAY more tech savvy than I.

Posted is my case file filled with delicious BSOD clues for your sleuthing.
 

Attachments

  • W7F_20-10-2012.rar
    1.3 MB · Views: 325
1, Run Memtest86+

2, Uninstall unstable software:
AVG
Daemon Tools
Gigabyte bloatware
MagicISO

Also uninstall Audials, Teamviewer and Acronics True Image if you don't use them and if you use them update them if possible.

3, Update drivers:

Realtek PCIe GBE Family Controller
fffff880`06e31000 fffff880`06e9b000 Rt64win7 Wed Jan 26 14:34:03 2011 (4D4022CB)

AMD IO Driver
fffff880`07098000 fffff880`070ac000 amdiox64 Thu Feb 18 16:17:53 2010 (4B7D5A21)

Etron USB 3.0 Extensible Host Controller
fffff880`07128000 fffff880`07135f00 EtronHub3 Fri Aug 05 00:00:28 2011 (4E3B167C)

Name ATI HDMI Audio
fffff880`071a5000 fffff880`071ecc00 RtHDMIVX Tue Nov 23 11:27:12 2010 (4CEB9700)
 
Tobias said:
1, Run Memtest86+

2, Uninstall unstable software:
AVG
Daemon Tools
Gigabyte bloatware
MagicISO

Also uninstall Audials, Teamviewer and Acronics True Image if you don't use them and if you use them update them if possible.
Click to expand...

Ran Memtest86+ about a month back, no errors reported.

I will uninstall all the above software. Do you have recommendations for a better antivirus and virtual drive manager?

Thanks!
 
Code: 
********************************************************************************                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 109, {a3a039d89df304f1, b3b7465ef06fd447, fffff80003870e30, 1}


*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=#ff0000]win32k.sys[/COLOR]
[COLOR=#ff0000]Probably caused by : memory_corruption[/COLOR]
[COLOR=#ff0000]
[/COLOR]
[COLOR=#ff0000]Followup: memory_corruption[/COLOR]
---------

Code: 
MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption


FOLLOWUP_NAME:  memory_corruption


DEBUG_FLR_IMAGE_TIMESTAMP:  0


MEMORY_CORRUPTOR:  ONE_BIT


FAILURE_BUCKET_ID:  [COLOR=#ff0000]X64_MEMORY_CORRUPTION_ONE_BIT[/COLOR]


BUCKET_ID:  [COLOR=#ff0000]X64_MEMORY_CORRUPTION_ONE_BIT[/COLOR]


Followup: memory_corruption

Code: 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



BSOD Dump File Analyzer - MSZ


Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Oct 11 09:38:30.114 2012 (UTC + 11:00)
System Uptime: 0 days 0:40:08.659
BugCheck 109, {a3a039d89df304f1, b3b7465ef06fd447, fffff80003870e30, 1}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
[COLOR=#ff0000]Probably caused by : memory_corruption[/COLOR]
[COLOR=#ff0000]BUGCHECK_STR:  0x109[/COLOR]
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Also Run:
Free Software - GIMPS
Skip to step 2 (of the website), and download the appropriate file.
Open the .zip file, and run the Prime95.exe file. (Click Yes if prompted to do so)
Open the Advanced tab, and select "Round Off Checking".
Select "Just Stress Testing" and then "Small FFTs".
Leave it for about 2 or 3 hours, keeping an eye on your computer - if it starts to overheat or you hear a strange meowing sound inside the case, close Prime 95. Otherwise, finish it, take a screenshot and post back.

Code: 
[COLOR=#ff0000]teamviewervpn.sys[/COLOR]          [COLOR=#ff0000] Thu Dec 13 20:22:09 2007 (4760F9C1)[/COLOR][COLOR=#ff0000]ManyCam_x64.sys             Thu Mar 13 18:46:01 2008 (47D8DBB9)[/COLOR]
[COLOR=#ff0000]gdrv.sys                    Fri Mar 13 14:22:29 2009 (49B9D175)[/COLOR]
[COLOR=#ff0000]tbhsd.sys                   Wed Aug 26 22:15:54 2009 (4A95277A)[/COLOR]
[COLOR=#ff0000]timntr.sys                  Tue Sep 29 23:36:57 2009 (4AC20D79)[/COLOR]
[COLOR=#ff0000]tdrpm258.sys                Tue Oct 20 18:39:53 2009 (4ADD6949)[/COLOR]
[COLOR=#ff0000]usbfilter.sys[/COLOR]               [COLOR=#ff0000]Tue Dec 22 19:26:22 2009 (4B3082AE)[/COLOR]
snapman.sys                 Mon Feb  8 23:40:38 2010 (4B700646)
rrnetcap.sys                Fri Feb 19 01:18:44 2010 (4B7D4C44)
amdiox64.sys                Fri Feb 19 02:17:53 2010 (4B7D5A21)
amdxata.sys                 Sat Mar 20 03:18:18 2010 (4BA3A3CA)
afcdp.sys                   Wed Mar 24 02:07:10 2010 (4BA8D91E)


Update or remove all the drivers in red.
teamviewervpn.sys Thu Dec 13 20:22:09 2007 (4760F9C1)
TeamViewerVPN Network Adapter
http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys

ManyCam_x64.sys Thu Mar 13 18:46:01 2008 (47D8DBB9)
ManyCam Virtual Webcam
Link Removed - Invalid URL

gdrv.sys Fri Mar 13 14:22:29 2009 (49B9D175)
Gigabyte Easy Saver - mobo power utility driver
http://www.carrona.org/drivers/driver.php?id=gdrv.sys

tbhsd.sys Wed Aug 26 22:15:54 2009 (4A95277A)
Tunebite High-Speed Dubbing Driver
http://www.carrona.org/drivers/driver.php?id=tbhsd.sys

timntr.sys Tue Sep 29 23:36:57 2009 (4AC20D79)
Acronis True Image Backup Archive Explorer also included in Seagate DiscWizard
http://www.carrona.org/drivers/driver.php?id=timntr.sys

tdrpm258.sys Tue Oct 20 18:39:53 2009 (4ADD6949)
Acronis True Image
http://www.carrona.org/drivers/driver.php?id=tdrpm258.sys

usbfilter.sys Tue Dec 22 19:26:22 2009 (4B3082AE)
AMD USB Filter Driver (likely part of the chipset drivers)
Link Removed - Invalid URL


 
Sorry for stepping in here, but there's a couple of things that stand out to me.
Please don't follow my suggestions until you've finished with GeneralHiningII's

Gigabyte EasyTune and EasySaver are notorious for causing BSOD's - please un-install both of them from your system IMMEDIATLEY

Older Acronis software will also cause BSOD's on Win7 systems, please un-install it immediately. Just FYI - I get around this by using the bootable Acronis rescue media to do all my imaging (so there's no need to have the software installed or running).

As for the Daemon Tools, it's sptd.sys driver is a known BSOD issue - and often it's not un-installed by the un-installer. Please follow these instructions to ensure that sptd.sys is removed:
 
GeneralHiningII said:
Remember to update the red drivers (or remove them) after the test as well.
Click to expand...

Okay, finished the stress test, fixed/removed the drivers in red.

The stress test turned up no errors - since the original bug report said possible memory error, should I re-try memtest?

Here are the screen caps of Prime95 at the 2 and 3 hour mark.

 
The Following drivers still needs to be updated:
Realtek PCIe GBE Family Controller
ATI HDMI Audio
AMD IO Driver
Etron USB 3.0 Extensible Host Controller

Easytune is still installed.

Also update your SSD firmware.
 
Tobias said:
The Following drivers still needs to be updated:
Realtek PCIe GBE Family Controller
ATI HDMI Audio
AMD IO Driver
Etron USB 3.0 Extensible Host Controller

Easytune is still installed.

Also update your SSD firmware.
Click to expand...

Okay, as far as I know, Windows is reporting those drivers are up to date, and I'm unable to find them online (not sure what to look for). I also am unsure why Easytune is showing up as still installed, I know I removed it from my programs and cannot find it in any folder. Perhaps a registry error?

Looking for SSD firmware now.
 

SCRATCH THAT!

Updating all drivers now, as asked.
 
EasyTune is no longer shown in the memory dumps - but AMD Overdrive is.

Please ensure that your SSD firmware is updated to the latest version and that your storage controller drivers date from 2012 (a general rule). If unable to find more current drivers, let us know and we'll make other suggestions

Daemon Tools' sptd.sys driver is still present. Please follow the instructions to remove it:
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
 
Last edited:
Thanks for all the help! AMD Overdrive should now be uninstalled (along with the Catalyst Control Center). Removed sptd.sys from my computer with the tool you linked. And I uninstalled ManyCam, just in case that was the issue. I'll report back if I get any more issues.
 
Posted is my case file filled with delicious BSOD clues for your sleuthing.
Link Removed - Invalid URLLink Removed - Invalid URLLink Removed - Invalid URLLink Removed - Invalid URL
 
Kev55in - please start your own topic and post your information there. This will get your problem the individual attention that it deserves.
 
And it makes it easier to read, debuggers don't like sifting through pages of the same thread with two different problems.
 
Posted is my case file filled with delicious BSOD clues for your sleuthing.
Link Removed - Invalid URLLink Removed - Invalid URLLink Removed - Invalid URLLink Removed - Invalid URL
 
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