Printer Offline

Discussion in 'Windows 7 Help and Support' started by webmanoffesto, Nov 2, 2010.

  1. webmanoffesto

    webmanoffesto New Member

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    Frequently when I try to print I get a "The Printer is Offline" message.

    When I go to resolve the problem I click "Print"
    I get the Print Dialogue box
    There I see Printer Name
    and I can choose
    - Canon MX310 and
    - Canon MX310 Fax
    - Canon MX310 (Copy 1) [Default]​
    - Canon MX310 (Copy 1) Fax​

    The two Canon MX310's seem to be the problem
    One prints and the other doesn't

    When I go to View Printers and Devices I see​
    Canon MX310 (default) and​
    Canon MX310 Fax.
    I don’t see the “Copy 1”​

    How do I resolve this problem? ​

    Windows 7
    Canon MX310 Printer​
     
  2. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

    Joined:
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    I would go into Device Manage and delete both printers.
    Reboot and let Windows reinstall the operating printer.
     

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