Problems with folders

Discussion in 'Windows 10 Help and Support' started by TerryLP, Feb 6, 2016.

  1. TerryLP

    TerryLP Active Member

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    I have been unable to make Windows 10 work properly with folders. First of all it will not create new folders. Clicking on the create new folder does nothing. When I right click on the screen I get no "New" option. The only way that I have been able to create a new folder is to copy an existing folder, empty it, and then rename it.

    My second problem is I cannot double click on a folder to open it. The only way that I have been able to open a folder is to right click on it and then click on the "Open" option.

    Any help would will be greatly appreciated. Thank you.
     
  2. Josephur

    Josephur Windows Forum Admin
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    Open Regedit and navigate to HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New
    is the (Default) setting set to {D969A300-E7FF-11d0-A93B-00A0C90F2719} ?
     
  3. TerryLP

    TerryLP Active Member

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    Thank you for your response. I did as you directed. It said "No Value Set". I entered the value that you gave me, rebooted the computer, and tried to open a file. I still get the same error message. I attached a screen capture of the error message just in case that might be of any assistance.

    I forgot to mention, it did help though. I can make new files. So that is great progress. The only thing that I am unable to do is open an existing file by double clicking on it. Thank you for your help.
     

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    #3 TerryLP, Feb 7, 2016
    Last edited: Feb 7, 2016
  4. Neemobeer

    Neemobeer Windows Forum Team
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    While type of files can't you open. Different extensions will have different shell registry keys associated with them
     
  5. Neemobeer

    Neemobeer Windows Forum Team
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  6. TerryLP

    TerryLP Active Member

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    Normally I keep everything that I do on separate drives from my C: drive(System Drive). Those are my F: and G: drives. I simply create a file folder and name it according to what type of information that I put in it. I do not see any extensions associated with them. Under the column for type is simply "File Folder"
     
  7. Josephur

    Josephur Windows Forum Admin
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    Terry, the fix I gave you would have only fixed the right click, New Folder function in explorer.

    Are you saying you cannot open folders, or any type of file? Try to be specific..
     
  8. TerryLP

    TerryLP Active Member

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    Josephur, Thank you, the information that you gave me did fix the part of the problem of not being able to create new folders. The issue that still exist is that I cannot open any folders by double clicking on them. The only way that they will open is for me to right-click on them and select "open" from the menu that appears.
     
  9. Josephur

    Josephur Windows Forum Admin
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    What is the Default value of the key HKEY_CLASSES_ROOT\Folder\shell set to?
     
  10. TerryLP

    TerryLP Active Member

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    It says: Type: REG_SZ Data: Value Not Set
     
    #10 TerryLP, Feb 7, 2016
    Last edited: Feb 7, 2016
  11. Neemobeer

    Neemobeer Windows Forum Team
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    Terry can you create a procmon log, zip it and upload it here. You can download procmon here: Process Monitor What you want to do
    • Launch Procmon and apply the default filter
    • Click a folder like you are trying to open it and as soon as you get the error
    • Click on procmon and press ctrl + e to stop the capture
    • Right click on an Explorer.exe event and select Include Explorer.exe
    • Click File > save and make sure "Events displayed using current filter" is selected and PML format is fine
    • Zip the log file since it will be 20MB+ and zipping it should bring it down to 1-2MB
    • Upload that here
     
  12. Neemobeer

    Neemobeer Windows Forum Team
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    It would also probably help if you could export into a text file the following keys (some of them may not exist)
    • HKCR\Directory
    • HKCR\Folder
    • HKCU\Software\Classes\Directory
    • HKCU\Software\Classes\Folder
     
  13. TerryLP

    TerryLP Active Member

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    Hi Neemobeer, I found the HKCR folder, but it did not have a "\Directory" or a "\Folder" under it. The HKCU did not come up at all. Thanks for the information in your first response. If all else fails I may have to go that way.
     
  14. Neemobeer

    Neemobeer Windows Forum Team
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    HKCR is short for Hkey_Classes_Root and HKCU is short cut Hkey_Current_User
     
  15. TerryLP

    TerryLP Active Member

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    Hi Neemobeer, sorry about that. My knowledge is very limited and I am trying my best to keep up. I was not sure how to do the text files that you asked for but I did do some screen grabs. I hope that they are sufficient. The HKCU Classes Folder I was not able to locate. HKCR Dir. HKCR Folder. HKCU Classes Dir.
     
  16. Neemobeer

    Neemobeer Windows Forum Team
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    In regedit, right click on each folder I mentioned and export them to .reg files and upload them here.
     
  17. TerryLP

    TerryLP Active Member

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    Well I think I have what you are asking for. Thank you for your help and patience.
     

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  18. Neemobeer

    Neemobeer Windows Forum Team
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    Well those all look fairly normal. can you export this key too. Hkey_Classes_Root\CLSID\{11dbb47c‐a525‐400b‐9e80‐a54615a090c0}
     
  19. TerryLP

    TerryLP Active Member

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    I believe this is the one.
     

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  20. Neemobeer

    Neemobeer Windows Forum Team
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    That also looks normal.
     

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