Windows 10 Problems with folders

[TerryLP]

I have been unable to make Windows 10 work properly with folders. First of all it will not create new folders. Clicking on the create new folder does nothing. When I right click on the screen I get no "New" option. The only way that I have been able to create a new folder is to copy an existing folder, empty it, and then rename it.

My second problem is I cannot double click on a folder to open it. The only way that I have been able to open a folder is to right click on it and then click on the "Open" option.

Any help would will be greatly appreciated. Thank you.

 

[TerryLP]

I just wanted to say thank you for all the time and effort that you all put in to help me with this problem. You guys are great.

 

[Neemobeer]

Sorry we couldn't figure it out. If you can do the procmon capture that might point out the issue. See my earlier post if you want to do that.

 

[TerryLP]

I believe that I have created the information folder that you requested.

 

[Neemobeer]

I don't see any events pertaining to Folder or Directory shell. Did you make sure to run procmon and capture, then double a folder, then stop the capture?

 

[TerryLP]

I tried it again. I think that I got all the steps done.

 

[Neemobeer]

Yeah that would be it. Something I'm not seeing is your computer isn't even trying to query HKCR\Folder\shell\open\command this is what opens the folders. It's not really apparent from the capture why it's not attempting to open that key. Can you create a new local account, login and see if that new account can open folders. That will at least narrow it down to a user specific issue.


I would also try booting into safe mode with your main account and see if you can open folders. It's possible malware is causing the problem.

 

[TerryLP]

I tried a new account and Safe Mode. I get this exact same error message.

 

[Josephur]

TerryLP,

Here are all of the important basic folder mechanics in the registry, see if your data matches:

[HKEY_CLASSES_ROOT\Folder]
@="Folder"
"ContentViewModeForBrowse"="prop:~System.ItemNameDisplay;~System.LayoutPattern.PlaceHolder;~System.LayoutPattern.PlaceHolder;~System.LayoutPattern.PlaceHolder;System.DateModified"
"ContentViewModeForSearch"="prop:~System.ItemNameDisplay;System.DateModified;~System.ItemFolderPathDisplay"
"ContentViewModeLayoutPatternForBrowse"="delta"
"ContentViewModeLayoutPatternForSearch"="alpha"
"EditFlags"=hex:d2,03,00,00
"FullDetails"="prop:System.PropGroup.Description;System.ItemNameDisplay;System.ItemTypeText;System.Size;System.HomeGroupSharingStatus"
"NoRecentDocs"=""
"ThumbnailCutoff"=dword:00000000
"TileInfo"="prop:System.Title;System.HomeGroupSharingStatus"

[HKEY_CLASSES_ROOT\Folder\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
  00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
  65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,00,00

[HKEY_CLASSES_ROOT\Folder\shell]

[HKEY_CLASSES_ROOT\Folder\shell\explore]
"LaunchExplorerFlags"=dword:00000018
"MultiSelectModel"="Document"
"ProgrammaticAccessOnly"=""

[HKEY_CLASSES_ROOT\Folder\shell\explore\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

[HKEY_CLASSES_ROOT\Folder\shell\open]
"MultiSelectModel"="Document"

[HKEY_CLASSES_ROOT\Folder\shell\open\command]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
  00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\
  65,00,00,00
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

[HKEY_CLASSES_ROOT\Folder\shell\opennewprocess]
"ExplorerHost"="{ceff45ee-c862-41de-aee2-a022c81eda92}"
"Extended"=""
"LaunchExplorerFlags"=dword:00000003
"MUIVerb"="@shell32.dll,-8518"
"MultiSelectModel"="Document"

[HKEY_CLASSES_ROOT\Folder\shell\opennewprocess\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow]
"LaunchExplorerFlags"=dword:00000001
"MUIVerb"="@windows.storage.dll,-8517"
"MultiSelectModel"="Document"
"OnlyInBrowserWindow"=""

[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

[HKEY_CLASSES_ROOT\Folder\shell\pintohome]
"AppliesTo"="System.ParsingName:<>\"::{679f85cb-0220-4080-b29b-5540cc05aab6}\" AND System.ParsingName:<>\"::{645FF040-5081-101B-9F08-00AA002F954E}\" AND System.IsFolder:=System.StructuredQueryType.Boolean#True"
"MUIVerb"="@shell32.dll,-51377"

[HKEY_CLASSES_ROOT\Folder\shell\pintohome\command]
"DelegateExecute"="{b455f46e-e4af-4035-b0a4-cf18d2f6f28e}"

[HKEY_CLASSES_ROOT\Folder\shellex]

[HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers]

[HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers\{F9DB5320-233E-11D1-9F84-707F02C10627}]
@="PDF Column Info"

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\BriefcaseMenu]
@="{85BBD920-42A0-1069-A2E4-08002B30309D}"

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Library Location]
@="{3dad6c5d-2167-4cae-9914-f99e41c12cfa}"

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Offline Files]
@="{474C98EE-CF3D-41f5-80E3-4AAB0AB04301}"

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\PintoStartScreen]
@="{470C0EBD-5D73-4d58-9CED-E91E22E23282}"

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\StartMenuExt]
@="{E595F05F-903F-4318-8B0A-7F633B520D2B}"

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}]
@="Start Menu Pin"

[HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers]

[HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers\{BD472F60-27FA-11cf-B8B4-444553540000}]
@=""

[HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers]

[HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\BriefcasePage]
@="{85BBD920-42A0-1069-A2E4-08002B30309D}"

[HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\FCI Properties]
@="{748F920F-FB24-4D09-B360-BAF6F199AD6D}"

[HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\Offline Files]
@="{7EFA68C6-086B-43e1-A2D2-55A113531240}"

[HKEY_CLASSES_ROOT\Folder\ShellNew]
"Directory"=""
"IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
  74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
  00,68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,\
  00,00
"ItemName"="@shell32.dll,-30396"
"MenuText"="@shell32.dll,-30317"
"NonLFNFileSpec"="@shell32.dll,-30319"

[HKEY_CLASSES_ROOT\Folder\ShellNew\Config]
"AllDrives"=""
"IsFolder"=""
"NoExtension"=""

[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow]
"LaunchExplorerFlags"=dword:00000001
"MUIVerb"="@windows.storage.dll,-8517"
"MultiSelectModel"="Document"
"OnlyInBrowserWindow"=""

[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

 

[TerryLP]

I went through the registry items listed above. There is one folder that is not in my registry.

[HKEY_CLASSES_ROOT\Folder\Shellex\ContextMenuHandlers\StartMenuExt}

The StartMenuExt does not exist. (See screen grab below) Do you think that this might be the issue?

 

[Josephur]

TerryLP,

Woops that's probably my Classic Shell installation, so no it's not the issue. I tried to edit anything out that was non-ms and I missed that bit.

 

[Josephur]

Have you tried running sfc /scannow as administrator yet?

 

[TerryLP]

I am not familiar with that.

 

[Josephur]

Run a Command Prompt as administrator, then execute "sfc /scannow" and let it run.

 

[TerryLP]

I ran the scan. It said "Windows Resource Protection did not find any integrity violations"

 

[Josephur]

TerryLP,

Download Process Monitor and set it to monitor Explorer only (see attached photo), then quickly launch it and double click a folder to open, then stop the monitoring process by hitting CTRL+E in Process Monitor, save the log and upload it here and maybe we'll get a clue as to what's going on.

 

[TerryLP]

Could you take a look at response #25 on this thread and see if that is what you are talking about?

 

[Josephur]

Looking at your log file now..

 

[mikiway93]

@TerryLP it doesn't work​

 

[TerryLP]

Hi mlkiway93. I am not sure which "it" you are referring to.