Program installation error CLR20r3

Discussion in 'Windows 8 Help and Support' started by 20GT, Sep 6, 2016.

  1. 20GT

    20GT New Member

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    I'm trying to install Cronus PRO on Windows 8.1
    I get an almost immediate "CronusMAX software has stopped working" after running, even after the recommended scrubbing and reinstalling.

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: Cronus.exe
    Problem Signature 02: 1.12.0.0
    Problem Signature 03: 57bf472e
    Problem Signature 04: mscorlib
    Problem Signature 05: 4.6.1055.0
    Problem Signature 06: 563c0eac
    Problem Signature 07: 408d
    Problem Signature 08: 12
    Problem Signature 09: System.IO.FileLoadException
    OS Version: 6.3.9600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: 1318
    Additional Information 4: 13181ae637ac2592fac0ca2dd662cdcc



    clicked find a solution and windows created these two files to send to microsoft

    WERFE4D.tmp.WERDataCollectionFailure.txt
    Code:
    Snapshot dumper deactivated.
    - *Snapshot available: 0.
    - *Snapshots disabled: 1.
    - * * Snapshot status: C0000061.
    - * * * Dumper status: 00000001.
    - * Process WER flags: 00000000.
    - Watson request dump: 001001A4.
    
    WERFD31.tmp.appcompat.txt
    Code:
    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="Cronus.exe" FILTER="CMI_FILTER_PRIVACY">
    ** *<MATCHING_FILE NAME="Cronus.exe" SIZE="10838016" SIZE_OF_IMAGE="0x1D1C000" CHECKSUM="0xD59D50EF" BIN_FILE_VERSION="1.12.0.0" BIN_PRODUCT_VERSION="1.12.0.0" PRODUCT_VERSION="1.12-master-e6f0dd94" FILE_DESCRIPTION="CronusMAX Software" COMPANY_NAME="" PRODUCT_NAME="Cronus" FILE_VERSION="1.12.0.0" ORIGINAL_FILENAME="Cronus.exe" INTERNAL_NAME="Cronus.exe" LEGAL_COPYRIGHT="Cronus MAX Team. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.12.0.0" FROM_BIN_PRODUCT_VERSION="1.12.0.0" UPTO_BIN_FILE_VERSION="1.12.0.0" UPTO_BIN_PRODUCT_VERSION="1.12.0.0" LINK_DATE="08/25/2016 19:29:50" FROM_LINK_DATE="08/25/2016 19:29:50" UPTO_LINK_DATE="08/25/2016 19:29:50" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x47132188" />
    ** *<MATCHING_FILE NAME="uninst.exe" SIZE="207519" SIZE_OF_IMAGE="0x5A000" CHECKSUM="0x2B2DF552" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x60000" LINK_DATE="07/25/2016 00:55:41" FROM_LINK_DATE="07/25/2016 00:55:41" UPTO_LINK_DATE="07/25/2016 00:55:41" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x2D88C42F" />
    </EXE>
    <EXE NAME="KERNELBASE.dll" FILTER="CMI_FILTER_THISFILEONLY">
    ** *<MATCHING_FILE NAME="KernelBase.dll" SIZE="862720" SIZE_OF_IMAGE="0xD7000" CHECKSUM="0x44AF2A75" BIN_FILE_VERSION="6.3.9600.18007" BIN_PRODUCT_VERSION="6.3.9600.18007" PRODUCT_VERSION="6.3.9600.17031" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.3.9600.17031 (winblue_gdr.140221-1952)" ORIGINAL_FILENAME="Kernelbase.dll.mui" INTERNAL_NAME="Kernelbase.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD708C" LINKER_VERSION="0x60003" FROM_BIN_FILE_VERSION="6.3.9600.18007" FROM_BIN_PRODUCT_VERSION="6.3.9600.18007" UPTO_BIN_FILE_VERSION="6.3.9600.18007" UPTO_BIN_PRODUCT_VERSION="6.3.9600.18007" LINK_DATE="08/07/2015 14:13:16" FROM_LINK_DATE="08/07/2015 14:13:16" UPTO_LINK_DATE="08/07/2015 14:13:16" EXPORT_NAME="KERNELBASE.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x7FB2C94F" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
    ** *<MATCHING_FILE NAME="kernel32.dll" SIZE="1040384" SIZE_OF_IMAGE="0x140000" CHECKSUM="0xEAFCA8C" BIN_FILE_VERSION="6.3.9600.17415" BIN_PRODUCT_VERSION="6.3.9600.17415" PRODUCT_VERSION="6.3.9600.17031" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.3.9600.17031 (winblue_gdr.140221-1952)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x101B57" LINKER_VERSION="0x60003" FROM_BIN_FILE_VERSION="6.3.9600.17415" FROM_BIN_PRODUCT_VERSION="6.3.9600.17415" UPTO_BIN_FILE_VERSION="6.3.9600.17415" UPTO_BIN_PRODUCT_VERSION="6.3.9600.17415" LINK_DATE="10/29/2014 01:58:22" FROM_LINK_DATE="10/29/2014 01:58:22" UPTO_LINK_DATE="10/29/2014 01:58:22" EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xC81D92F0" />
    </EXE>
    </DATABASE>
    
    Any help would be appreciated
    Thanks
     
  2. Josephur

    Josephur Windows Forum Admin
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    I see you've started a thread over on the Cronos forums as well, that's good as they should be able to find a resolution. Since your getting a System.IO.FileLoadException I would use Process Monitor and filter it on Cronus.exe to see which file/regkey it may be getting denied access to. Also have you tried running as Administrator?
     
  3. 20GT

    20GT New Member

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    Thanks .
    Yes I tried running as admin
     
  4. 20GT

    20GT New Member

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    I'll download process monitor when I get home, not sure about how to do the filter
     
    #4 20GT, Sep 6, 2016
    Last edited: Sep 6, 2016
  5. 20GT

    20GT New Member

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    With process monitor, I stopped, cleared events, turned back on captured events, ran Cronus PRO, captured the error and stopped capturing again. then here's an unfiltered log file for that.

    In the meantime I'll try to figure out the filter
     

    Attached Files:

  6. 20GT

    20GT New Member

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    weird today its working with running as admin
    thanks for your help

    BTY how would I have filtered that?
     
  7. Neemobeer

    Neemobeer Windows Forum Team
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    You can filter on a ton of things, to filter by a specific process you can do the following
    • Click Filter > Filter...
    • Where it says Architecture, change that to Process Name and in the text box enter Cronus.exe
    • Click Add, Appy, OK
    • Run the program
     

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