QUOTA_UNDERFLOW

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Jakee, May 22, 2013.

  1. Jakee

    Jakee New Member

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  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

    1) Uninstall Acronis products. Acronis drivers dating from before 2009 are known to cause BSOD's on Win7 and later systems.
    2) Uninstall AMD low level device driver - it is known to be incompatible with Win7
    3) Uninstall wireless XBox controller and physically remove the device from the system. There are no updates available for this device and it is known to cause BSOD's on some Windows systems.

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized. The dump files indicate that you have a 600 mHz overclock on the system.



    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Wed May 22 10:24:41.588 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052313-27705-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Built by: [B]7601[/B].18113.x86fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 9:13:56.055[/B]
    Probably caused by :[B]ntkrpamp.exe ( nt!PspReturnQuota+11f )[/B]
    BugCheck [B]21, {86801030, 2, de, 36}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000021"]QUOTA_UNDERFLOW (21)[/URL]
    Arguments: 
    Arg1: 86801030, The process (if any) that was initially charged.
    Arg2: 00000002, The quota type in question (paged pool, nonpaged pool, etc.)
    Arg3: 000000de, The initial charge amount to return.
    Arg4: 00000036, The remaining (unreturned) charge.
    BUGCHECK_STR:  0x21
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: [B]0x21_nt!PspReturnQuota+11f[/B]
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: [B]3600[/B]
     
    Processor may be overclocked!
    Expected Frequency:   3000
    Actual Frequency:     3600
    Overclock Ratio:      [COLOR=red]1.2[/COLOR]
     
      BIOS Version                  F5
      BIOS Release Date             06/18/2008
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  EP45-DS3P
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat May 11 04:46:21.863 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051213-25880-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Built by: [B]7601[/B].18113.x86fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 10:45:48.330[/B]
    Probably caused by :[B]ntkrpamp.exe ( nt!CmpKcbCacheLookup+18f )[/B]
    BugCheck [B]1000008E, {c0000005, 83a925cd, 8f11f3b4, 0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000008E"]KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)[/URL]
    Arguments: 
    Arg1: c0000005, The exception code that was not handled
    Arg2: 83a925cd, The address that the exception occurred at
    Arg3: 8f11f3b4, Trap Frame
    Arg4: 00000000
    BUGCHECK_STR:  0x8E
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]0x8E_nt!CmpKcbCacheLookup+18f[/B]
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: [B]3600[/B]
     
    Processor may be overclocked!
    Expected Frequency:   3000
    Actual Frequency:     3600
    Overclock Ratio:      [COLOR=red]1.2[/COLOR]
     
      BIOS Version                  F5
      BIOS Release Date             06/18/2008
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  EP45-DS3P
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Wed May 22 10:24:41.588 2013 (UTC - 4:00)**************************
    [COLOR=RED][B]libusb0.sys                 Wed Mar  9 14:50:17 2005 (422F5379)[/B][/COLOR]
    [COLOR=RED][B]snapman.sys                 Fri Oct  6 09:44:30 2006 (45265DBE)[/B][/COLOR]
    [COLOR=RED][B]AmdLLD.sys                  Fri Jun 29 15:47:32 2007 (468561D4)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
    [COLOR=RED][B]xusb21.sys                  Thu Aug 13 18:09:56 2009 (4A848F34)[/B][/COLOR]
    athr.sys                    Mon Oct  5 12:31:48 2009 (4ACA1F74)
    TPkd.sys                    Wed Dec 23 14:32:25 2009 (4B327049)
    amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
    SCDEmu.SYS                  Mon Apr 12 04:44:34 2010 (4BC2DD72)
    Rt86win7.sys                Wed Jun 23 05:10:23 2010 (4C21CF7F)
    nvBridge.kmd                Fri May 20 23:57:55 2011 (4DD73843)
    cpuz135_x32.sys             Wed Sep 21 04:24:20 2011 (4E799F34)
    GEARAspiWDM.sys             Thu May  3 15:55:59 2012 (4FA2E2CF)
    RTKVHDA.sys                 Tue Jun 19 04:49:44 2012 (4FE03D28)
    usbaapl.sys                 Fri Jun 22 02:01:08 2012 (4FE40A24)
    mcvidrv.sys                 Thu Jun 28 01:29:25 2012 (4FEBEBB5)
    MpFilter.sys                Wed Oct 31 14:53:22 2012 (509173A2)
    rzudd.sys                   Wed Nov  7 02:47:00 2012 (509A11F4)
    nvhda32v.sys                Wed Dec 19 00:41:17 2012 (50D1537D)
    mcaudrv.sys                 Thu Jan 31 04:41:03 2013 (510A3C2F)
    nvlddmkm.sys                Thu Mar 14 21:35:21 2013 (51427AD9)
    [/FONT]
    libusb0.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=snapman.sys
    http://www.carrona.org/drivers/driver.php?id=AmdLLD.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=xusb21.sys
    http://www.carrona.org/drivers/driver.php?id=athr.sys
    http://www.carrona.org/drivers/driver.php?id=TPkd.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
    http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
    http://www.carrona.org/drivers/driver.php?id=cpuz135_x32.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
    http://www.carrona.org/drivers/driver.php?id=usbaapl.sys
    http://www.carrona.org/drivers/driver.php?id=mcvidrv.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda32v.sys
    http://www.carrona.org/drivers/driver.php?id=mcaudrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
     

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