RAM detected by BIOS but not by Win10

[knoho]

Hi,

I have an ASUS G56JK. I purchased 2x16GB DDR3L (Crucial). If I install just one or both memories, Windows won't start. However, I've tried combining one that the laptop brought originally with one of the memories I just bought. In the BIOS it says 24GB, but in Windows 8GB. I already un-clicked the max memory, but still doesn't work.

Any ideas/suggestions?

Thanks!!

Miguel

 

[Neemobeer]

In task manager > Performance > Memory how much is being hardware reserved? Also have you updated the firmware?

 

[knoho]

Hi Neemobeer,

Thanks for your response. As I have the system in Spanish, I'm not sure where to look at "hardware reserved". I've attached a screen. And when you suggest to update the firmware, from what precisely?

Thanks!

 

[knoho]

I guess the hardware reserved says 117MB

 

[Neemobeer]

Reservada para hardware. So it's only 110MB ish which is pretty normal and not the issue.

 

[knoho]

I contacted to ASUS support and they said my motherboard supports the 32GB. And if it's detected in the BIOS I'm guessing it should be a problem with Windows configuration?

 

[Neemobeer]

Is your firmware update-to-date?

 

[knoho]

Sorry Neemobeer, maybe it's a silly question, but the firmware from what precisely?

 

[Neemobeer]

Was this system an upgrade from Windows 7?

 

[Neemobeer]

BIOS or UEFI = firmware

 

[knoho]

The laptop came with Windows 8 and I have Windows 10 Pro at the moment.

 

[Neemobeer]

Open a Powershell prompt and type
Get-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management"
Post the output

 

[knoho]

Here

 

[Rapaaja]

Neemobeer
Open a Powershell prompt and type
Get-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management"
Did it work? On all devices that command?

 

[knoho]

Hi Rapaaja,

Thanks, but I'm sorry, I'm not sure what you mean. I made what Neemobeer suggested and I posted the result. Anything else I could do about it?

Thanks

 

[Neemobeer]

Results look fine

 

[knoho]

Hi Neemobeer, I also updated the firmware from the BIOS, still windows does not recognize the new RAM...any ideas/suggestions?

 

[nmsuk]

I'd try a windows reinstall

 

[Neemobeer]

From an elevated command prompt run bcdedit /enum and post the results.

 

[Rapaaja]

Sorry Neemobeer
I had to interrupt my question / presence in the forum for another event sorry! did i mean that command command does it also work in win 7/8 versions? .
Thank you for reminding me that this was open Rapaaja