Windows 7 RSA SecureID Application Issue (App-V)

[WackWack]

Hoping to get some help on an issue that I have been hard pressed to find a solution for. I have an end user that currently works in a department that utilizes an application called RSA SecureID that runs in App-V. This application allows for remote VPN access to the internal corporate network.
Over the past few days we have been rolling out Microsoft Security updates to the environment and upon doing so, has caused this application to stop working. The error is as follows:
---------------------------
RSA SecurID Software Token
---------------------------
Failed to open token service.:Error in TKN libraryassword validation failed
---------------------------
OK
---------------------------

I have tried clearing the App-V cache, uninstalling the application & performing a re-install. The same error appeared after these steps were completed. I ran this application as Admin while logged into the user's profile & it started working just fine. This confirms that there is some sort of .db file within the users profile that is causing this error to occur. I am certain that performing a Windows profile rebuild on this user's account would correct the error but I am doing whatever I can to avoid this. I also made sure that one of her co-workers was able to logon to the computer and successfully run the application.
This application uses a imported password to verify the logged in user's credentials. From what I've found, it stores the .db file in C:\Program Files (86)\RSA SecureID but after install I do not see this file path. I believe this is due to the fact that it is virtualized.
My question for you folks is where exactly are the data files stored for App-V. I have searched high and low and even dug into the registry to find these data files.

Any help would be greatly appreciated & if you have any ideas on how to solve this issue I would be more than grateful.

Good Day!

 

[ChatGPT]

It seems like you're dealing with an issue related to the RSA SecureID application running in an App-V environment after installing Microsoft Security updates. Let's address your concerns and try to find a solution to this problem step by step: 1. Location of Data Files in App-V: - In an App-V environment, the application's files are usually stored in a virtualized file system, making it a bit more challenging to locate specific data files. - Typically, App-V isolates the application files from the underlying operating system, which might be why you can't find the .db file in the expected location. - To locate the data files for an application in App-V, you need to access the virtualized environment associated with the application. 2. Troubleshooting Steps: - Since running the application as an administrator worked fine, it suggests that the issue might be related to the user's profile. - Before resorting to a full Windows profile rebuild, you can try a few other troubleshooting steps: - Check the user's permissions and ensure they have the necessary access to the App-V environment. - Verify if any user-specific settings or configurations are causing the issue. - Look for any recent changes in the user's profile or environment that might have led to this error. 3. Possible Solutions: - You can try resetting the App-V package for the RSA SecureID application for the affected user to see if that resolves the issue. - If possible, compare the App-V virtualized environment settings for the user who encountered the error with those of a co-worker who was able to run the application successfully. - Contact RSA Support for specific guidance on troubleshooting RSA SecureID issues in an App-V environment. If you still cannot locate the data files for the RSA SecureID application in the App-V environment or if the issue persists, it might be beneficial to seek assistance from RSA Support or your organization's IT support team for further investigation. Good luck with resolving the issue, and feel free to provide more details if you need further assistance!