Selective mouse response problem

#1
I have an odd intermittent problem where with a few programs, sometimes there are areas within the window which are unresponsive to right or left mouse clicks whether from the touchpad or bluetooth/wired mice. hovering over a particular spot brings up mouseovers etc, but clicking or scrolling produces nothing.

For instance, I often open Internet Explorer and do a Google search and I can click on a few of the entries but not all of them, and I cannot scroll the page even by trying to drag the bar or click the up and down arrows at the right. I can highlight the address in the menu bar, copy it and paste it into Firefox or Chrome, and navigate to my heart's content. Besides WIndows Explorer, I have a few other programs this often happens with while the majority of my programs work fine all of the time.

Usually I can restart my computer and then it is fixed for a while but the issue shows up again later.
Most programs do not have this issue and the affected programs work perfect on my other PC's, I wonder if it is windows 8 related, hardware related, driver related, or software related. That problem has persisted through multiple OS, software, & driver updates over many months. Unfortunately this is hard issue to describe concisely enough to search forums for solutions for.

The notebook is an HP Envy DV7 7259nr (i7 3630QM @2.4 GHz) running WIn 8.1 Pro 64-bit.
 


MikeHawthorne

Essential Member
Microsoft Community Contributor
#2
Hi

Have you tried a new mouse?

I've had issues like this over the years ( mouse becomes erratic or insensitive or just plain stops working off and on) and even though the mouse seems to work most of the time, and does so after rebooting, ( you can probably just unplug it and plug it in again) it can still be some issue with the mouse and it's software.

For me switching to a new mouse of a different brand, has always fixed these issues (new software etc).
If you have another mouse laying around just try it and see what happens.

Mike
 


#3
Yes, the problem persists whether from the touchpad or a variety of bluetooth/wired mice :/

-and it is not a global problem, only sometimes on Internet Explorer and one or two other programs.
 


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