Selective mouse response problem

Discussion in 'Windows 8 Help and Support' started by asdrew, Dec 24, 2013.

  1. asdrew

    asdrew New Member

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    I have an odd intermittent problem where with a few programs, sometimes there are areas within the window which are unresponsive to right or left mouse clicks whether from the touchpad or bluetooth/wired mice. hovering over a particular spot brings up mouseovers etc, but clicking or scrolling produces nothing.

    For instance, I often open Internet Explorer and do a Google search and I can click on a few of the entries but not all of them, and I cannot scroll the page even by trying to drag the bar or click the up and down arrows at the right. I can highlight the address in the menu bar, copy it and paste it into Firefox or Chrome, and navigate to my heart's content. Besides WIndows Explorer, I have a few other programs this often happens with while the majority of my programs work fine all of the time.

    Usually I can restart my computer and then it is fixed for a while but the issue shows up again later.
    Most programs do not have this issue and the affected programs work perfect on my other PC's, I wonder if it is windows 8 related, hardware related, driver related, or software related. That problem has persisted through multiple OS, software, & driver updates over many months. Unfortunately this is hard issue to describe concisely enough to search forums for solutions for.

    The notebook is an HP Envy DV7 7259nr (i7 3630QM @2.4 GHz) running WIn 8.1 Pro 64-bit.
     
  2. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

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    Hi

    Have you tried a new mouse?

    I've had issues like this over the years ( mouse becomes erratic or insensitive or just plain stops working off and on) and even though the mouse seems to work most of the time, and does so after rebooting, ( you can probably just unplug it and plug it in again) it can still be some issue with the mouse and it's software.

    For me switching to a new mouse of a different brand, has always fixed these issues (new software etc).
    If you have another mouse laying around just try it and see what happens.

    Mike
     
  3. asdrew

    asdrew New Member

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    Yes, the problem persists whether from the touchpad or a variety of bluetooth/wired mice :/

    -and it is not a global problem, only sometimes on Internet Explorer and one or two other programs.
     

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