Several BSODs now and no clue what to do.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by BreachAndClear, May 11, 2014.

  1. BreachAndClear

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    I've included the files that it said to include in the "How to post a BSOD" thread. So far I've updated my GPU driver but the problem, alas, continues. I've been battling this since I built the computer and its finally driving me insane. Up until today, I've never received an error message, but I installed the Windows 7 forums tool, and suddenly some appear on my desktop. I also received a windows error message earlier. I can include those too;

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000094
    BCP2: FFFFF880060BFA10
    BCP3: FFFFF8800C554548
    BCP4: FFFFF8800C553DA0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    And another one:

    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80066DF060
    BCP3: FFFFF80003C073D8
    BCP4: FFFFFA800A0DA260
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000094, fffff880050f9a10, fffff8800aa9df78, fffff8800aa9d7d0}
    
    Probably caused by : atikmdag.sys ( atikmdag+8b7a10 )
    
    Followup: MachineOwner
    
    Hi,
    most of your dump files are like the above and point to the gpu driver as a possible culprit.

    BiosVersion = F18
    BiosReleaseDate = 08/21/2012
    This is the bios that came with the board and there has been several updates released. Please ensure you have the correct download for the corresponding motherboard revision. This is always written on the board itself and in your case will be either 1.0 or 1.1:
    http://uk.gigabyte.com/products/product-page.aspx?pid=4140#bios

    SYMEVENT64x86.SYS Wed Aug 22 06:33:18 2012: Norton AV. This well could be the source of your issue especially if you've been installing the gpu driver with Norton activated. Norton is well known for causing issues with windows please remove using this tool:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
    Install MSE as it's far more stable:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    atikmdag.sys Fri Mar 29 02:27:04 2013: AMD GPU drivers:
    Once you've removed Norton and installed MSE remove your GPU drivers using this tool:
    http://www.wagnardmobile.com/DDU/
    This will remove any old bits of driver lying around.
    Install the latest WHQL version:
    http://support.amd.com/en-us

    athrx.sys Wed Jul 20 14:33:03 2011: Atheros lan driver, later version on website, please also update what you can:
    http://uk.gigabyte.com/products/product-page.aspx?pid=4140#driver

    Please run the Intel driver update utility:
    https://downloadcenter.intel.com/default.aspx

    Post any new dump files.
     
  3. BreachAndClear

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    Thanks for the quick response, I'm now downloading some of the drivers. Will I be able to reinstall Norton AV, after I have finished this?

    Edit: http://www.intel.com/p/en_US/support/detect Just went here and I assuming this is what you mean by the Intel Driver utility. Of all the things it found, all of them were "unknown or unsupported." I'm also assuming that this is ok, but I just want to clarify :)
     
    #3 BreachAndClear, May 12, 2014
    Last edited: May 12, 2014
  4. kemical

    kemical Windows Forum Admin
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    If the bsod has stopped and you've updated bios and drivers you could always try installing Norton again although be aware in case it causes a bsod.

    If the Intel utility didn't find anything then thats fine I just wanted to see if anything needed updating..
     
  5. BreachAndClear

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    Right thanks, just finished installing everything. Will try some games to see if it has made a difference.
     
  6. BreachAndClear

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    Unfortunately, I just had another crash, but I looked in event viewer and it says;

    System
    -
    Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 2
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [ SystemTime] 2014-05-13T17:54:14.218817100Z
    EventRecordID 47061
    Correlation
    -
    Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer JoesPC
    - Security
    [ UserID] S-1-5-18
    - EventData
    BugcheckCode
    0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
     
  7. kemical

    kemical Windows Forum Admin
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    Post the dump file and I'll have a look. I meant to ask last time but are you running Easytune 6? If you are running Easytune try removing that as it's known for bsod's.
     
  8. BreachAndClear

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    Unfortunately, no new dump files were created. Sorry, but did you see in my last post, the spoiler contains a log from the event viewer. Is there any way to get anything from that? Also thanks so far, as I have yet to crash in a game. The latest one was when I was just using the computer, then it displayed a "No Signal Input" and the buzzing sound in the headphones.

    I don't think I have easytune installed. Had a search in Windows and a look in programs but found nothing. I've definitely never installed it.
     
  9. kemical

    kemical Windows Forum Admin
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    Hi,
    I traced the event ID and MS has a page on it here:
    http://support.microsoft.com/kb/2028504

    Something shut the pc down although it doesn't look like it was a bsod. Did you have a power cut or anything like that? Find command prompt in the start menu, right click on it and choose run as admin. Type:
    sfc /scannow
    Press enter and await results. This will check for any corruption.
     
  10. BreachAndClear

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    Got another crash today.
    - System
    -
    Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 2
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [ SystemTime] 2014-05-20T19:49:43.122020400Z
    EventRecordID 48213
    Correlation
    -
    Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer JoesBEASTPC
    - Security
    [ UserID] S-1-5-18
    - EventData
    BugcheckCode
    0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0

    I'm going to try the sfc scan now thing.
     
  11. BreachAndClear

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    I also have this other recurring problem where the monitor will display a "No Signal Input" and the computer will keep running. To stop this I press the sleep button on the keyboard and then resume the computer. This happens a lot.

    Another thing, in my event viewer it says there are 000s of "Bonjour service" errors.
     
  12. kemical

    kemical Windows Forum Admin
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    Bonjour service is something to do with Apple software I think. Did you run the scan?
     
  13. BreachAndClear

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    Yep it finished, but it then proceeded to close. I assume that it found nothing but... just had another crash not even doing anything. Screen displayed no signal input and then the buzzing noise came on :(
     
  14. kemical

    kemical Windows Forum Admin
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    Make sure all the cables are sound and connected properly between the gpu and the monitor. If you have another try that instead just in case the no signal is a cable issue. I see you have a 7900 series card, make sure any extra power connectors are firmly in place. Also can you post the actual gpu model you have and also the PSU your running, manufacturer and wattage please.
     
  15. BreachAndClear

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  16. kemical

    kemical Windows Forum Admin
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    What are your temperatures like? Heat can be a cause of sudden shutdowns. Is your pc dusty? Also you could try running with the side panel off and if you don't get any crashes you can almost guarantee it's to do with heat.
    This free app will help you with checking temps:
    http://www.hwinfo.com/
     
  17. BreachAndClear

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    I would doubt its the heat, the computer is rarely above 40 ^oC. It gets dusty but I have cleaned it a few times. Last time was only about 2 weeks ago.
     
  18. kemical

    kemical Windows Forum Admin
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  19. BreachAndClear

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    Tried that and no result to be concerned about. Got another BSOD today. Windows error message:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80128C2010
    BCP2: FFFFF88004221DAC
    BCP3: 0000000000000000
    BCP4: 000000000000000D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\052614-25662-01.dmp
    C:\Users\Joe\AppData\Local\Temp\WER-57174-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    DMP file is attached too.
     

    Attached Files:

  20. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80128c2010, fffff88004221dac, 0, d}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+bdac )
    
    Followup: MachineOwner
    
    Hi,
    try stressing the gpu with this app and if it bsod's then you might have an issue with the gpu itself:
    http://www.ozone3d.net/benchmarks/fur/

    Check that Windows isn't corrupt as it's failing to reset the driver: Find command prompt in the start menu, right click on it and choose 'run as admin'. Type:
    sfc /scannow
    Press enter and await results.
     

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