Windows 7 Shutdown problem

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kmm

New Member
Joined
Mar 29, 2010
Messages
2
Every time I open my computer, it states that it has recovered from improper shutdown even though I know I shut down properly. upon restarting, this is the error that Windows reports to have occurred:

Problem Signature:
Problem Event Name : BlueScreen
OS Version : 6.1.7600.2.0.0.256.48
Locale Id : 13321

Additional Information About the Problem:
BC Code : 1000007e
BCP 1 : C0000005
BCP 2 : 88456018
BCP 3 : 8A71BB9C
BCP 4 : 8A71B780
OS Version : 6_1_7600
Service Pack : 0_0
Product : 256_1

Files that help describe the problem:
C:\Windows\Minidump\033010-15397-01.dmp
c:\Users\OSGLAWYER_2\AppData\Local\Temp\WER-30248-0.sysdata.xml

What does the above mean? What do i have to do?

Thanks!
 
Solution
The error message you provided indicates that your computer is experiencing a Blue Screen of Death (BSOD) with the following details:
  • Problem Event Name: BlueScreen
  • OS Version: 6.1.7600.2.0.0.256.48
  • Locale Id: 13321
Additional Information About the Problem:
  • BC Code: 1000007e
  • BCP 1: C0000005
  • BCP 2: 88456018
  • BCP 3: 8A71BB9C
  • BCP 4: 8A71B780
  • OS Version: 6.1.7600
  • Service Pack: 0.0
  • Product: 256_1
Files that help describe the problem:
  • C:\Windows\Minidump\033010-15397-01.dmp
  • c:\Users\OSGLAWYER_2\AppData\Local\Temp\WER-30248-0.sysdata.xml
Here's a brief breakdown of the information...
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The error message you provided indicates that your computer is experiencing a Blue Screen of Death (BSOD) with the following details:
  • Problem Event Name: BlueScreen
  • OS Version: 6.1.7600.2.0.0.256.48
  • Locale Id: 13321
Additional Information About the Problem:
  • BC Code: 1000007e
  • BCP 1: C0000005
  • BCP 2: 88456018
  • BCP 3: 8A71BB9C
  • BCP 4: 8A71B780
  • OS Version: 6.1.7600
  • Service Pack: 0.0
  • Product: 256_1
Files that help describe the problem:
  • C:\Windows\Minidump\033010-15397-01.dmp
  • c:\Users\OSGLAWYER_2\AppData\Local\Temp\WER-30248-0.sysdata.xml
Here's a brief breakdown of the information provided:
  • BC Code (Bug Check Code): 1000007e is representative of a system thread exception not handled.
  • BCP 1: This could be an exception code that indicates an access violation.
  • BCP 2 and BCP 3: These values might point to memory addresses indicate the location in memory where the error occurred.
  • OS Version, Locale Id, Service Pack, and Product: Information about the operating system version and build.
The files mentioned, especially the minidump file (033010-15397-01.dmp) in C:\Windows\Minidump, can provide more detailed information about the crash that occurred. These files are key to diagnosing the root cause of the issue. To analyze the minidump files and diagnose the cause of the BSOD, you typically need to use a tool like WinDbg (Windows Debugger) to read the dump file and find out which driver or system component might be causing the problem. Here are the general steps you can follow:
  1. Analyze Minidump Files:
    • Use WinDbg to load the minidump file (033010-15397-01.dmp).
    • Review the stack trace to identify the driver or component that might be causing the crash.
    []Update Drivers:
    • Check for driver updates for your hardware components, especially graphics, chipset, and storage drivers.
    [    ]Check for Malware:
    • Run a full system scan with an antivirus program to ensure your system is clean.
  2. Check Hardware:
    • If the issue persists, you may need to check your hardware components for any issues. By following these steps, you can troubleshoot and hopefully resolve the BSOD issue occurring on your computer.
 
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