📎 AI Summary:
The thread discusses a sister’s Windows 7 laptop experiencing recurring blue screen errors, primarily related to driver issues, with initial analysis pointing to network drivers. The community recommends updating device drivers directly from the manufacturer’s support page and managing Chrome extensions to troubleshoot crashes. After the user updated the driver for a drawing tablet, the system stabilized, and further updates will be provided if problems reoccur.
Cardinal System

Cardinal System

Honorable Member
Joined
Jan 24, 2016
Messages
87
Thread Author #1
My sister's laptop has been giving blue screen errors for the past month. Most of them are SYSTEM_SERVICE_EXCEPTION. I am not sure what is causing it, but I have the dump files for you to look at.

Please help me fix this.

www.mediafire.com

Minidumps

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Solution
Cardinal System
kemical said:
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800783aa10, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the...
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kemical

kemical

Essential Member
Joined
Aug 28, 2007
Messages
36,163
#2
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800783aa10, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa80085098b0, The blocked IRP

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-R3SQ3S0

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 70

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  9f

BUGCHECK_P1: 3

BUGCHECK_P2: fffffa800783aa10

BUGCHECK_P3: fffff80000b9a3d8

BUGCHECK_P4: fffffa80085098b0

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e6a000 pci

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

DPC_STACK_BASE:  FFFFF80000BA0FB0

STACK_OVERFLOW: Stack Limit: fffff80000b9afb0. Use (kF) and (!stackusage) to investigate stack usage.

STACK_TEXT:
fffff800`00b9a388 fffff800`036e3312 : 00000000`0000009f 00000000`00000003 fffffa80`0783aa10 fffff800`00b9a3d8 : nt!KeBugCheckEx
fffff800`00b9a390 fffff800`0367f91c : fffff800`00b9a4c0 fffff800`00b9a4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x32980
fffff800`00b9a430 fffff800`0367f7b6 : fffff800`03829140 00000000`00a12d97 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9a4a0 fffff800`0367f69e : 0000017f`aa874734 fffff800`00b9ab18 00000000`00a12d97 fffff800`037f7568 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9aaf0 fffff800`0367f487 : 0000006c`66018ac1 0000006c`00a12d97 0000006c`66018aa8 00000000`00000097 : nt!KiTimerExpiration+0x1be
fffff800`00b9ab90 fffff800`0366b74a : fffff800`037f3e80 fffff800`03801cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9ac40 00000000`00000000 : fffff800`00b9b000 fffff800`00b95000 fffff800`00b9ac00 00000000`00000000 : nt!KiIdleLoop+0x5a


IMAGE_VERSION:  6.1.7601.17514

STACK_COMMAND:  .thread ; .cxr ; kb

''FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_NETw5s64_IMAGE_pci.sys''

OS_VERSION:  7.1.7601.18798

BUILDLAB_STR:  win7sp1_gdr

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {d29a46fc-a8f6-9f0f-4069-730e40b8a45c}

Followup:     MachineOwner
Hi,
after looking through your dump files it's possible that the issue is network related. The text with quotes around it in the above dump file relates to a wi fi driver.
I noticed Chrome was crashing a lot too.

Try updating drivers.

Visit the laptops manufacturers support page for the latest driver version. Please don't use a third party app.
If you can't find the support page post make and model of laptop and we'll find it for you.

If Chrome is running with any plug ins or extensions then remove them and see if things improve:
Install and manage extensions - Chrome Web Store Help
 

Upvote 0 Downvote
Cardinal System

Cardinal System

Honorable Member
Joined
Jan 24, 2016
Messages
87
Thread Author #3
kemical said:
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800783aa10, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa80085098b0, The blocked IRP

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-R3SQ3S0

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 70

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  9f

BUGCHECK_P1: 3

BUGCHECK_P2: fffffa800783aa10

BUGCHECK_P3: fffff80000b9a3d8

BUGCHECK_P4: fffffa80085098b0

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e6a000 pci

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

DPC_STACK_BASE:  FFFFF80000BA0FB0

STACK_OVERFLOW: Stack Limit: fffff80000b9afb0. Use (kF) and (!stackusage) to investigate stack usage.

STACK_TEXT:
fffff800`00b9a388 fffff800`036e3312 : 00000000`0000009f 00000000`00000003 fffffa80`0783aa10 fffff800`00b9a3d8 : nt!KeBugCheckEx
fffff800`00b9a390 fffff800`0367f91c : fffff800`00b9a4c0 fffff800`00b9a4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x32980
fffff800`00b9a430 fffff800`0367f7b6 : fffff800`03829140 00000000`00a12d97 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9a4a0 fffff800`0367f69e : 0000017f`aa874734 fffff800`00b9ab18 00000000`00a12d97 fffff800`037f7568 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9aaf0 fffff800`0367f487 : 0000006c`66018ac1 0000006c`00a12d97 0000006c`66018aa8 00000000`00000097 : nt!KiTimerExpiration+0x1be
fffff800`00b9ab90 fffff800`0366b74a : fffff800`037f3e80 fffff800`03801cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9ac40 00000000`00000000 : fffff800`00b9b000 fffff800`00b95000 fffff800`00b9ac00 00000000`00000000 : nt!KiIdleLoop+0x5a


IMAGE_VERSION:  6.1.7601.17514

STACK_COMMAND:  .thread ; .cxr ; kb

''FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_NETw5s64_IMAGE_pci.sys''

OS_VERSION:  7.1.7601.18798

BUILDLAB_STR:  win7sp1_gdr

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {d29a46fc-a8f6-9f0f-4069-730e40b8a45c}

Followup:     MachineOwner
Hi,
after looking through your dump files it's possible that the issue is network related. The text with quotes around it in the above dump file relates to a wi fi driver.
I noticed Chrome was crashing a lot too.

Try updating drivers.

Visit the laptops manufacturers support page for the latest driver version. Please don't use a third party app.
If you can't find the support page post make and model of laptop and we'll find it for you.

If Chrome is running with any plug ins or extensions then remove them and see if things improve:
Install and manage extensions - Chrome Web Store Help
Click to expand...
Can I use Windows Update to update the drivers?
An image from 'Fixing SYSTEM_SERVICE_EXCEPTION Blue Screen Errors on Laptop'. Windows prompt for choosing how to search for updated driver software, highlighting automatic search.
 

Last edited by a moderator:
Upvote 1 Downvote
Solution
nmsuk

nmsuk

Essential Member
Joined
Sep 7, 2009
Messages
4,328
#4
Would be better if you go to the manufacturers' site to do it.
 

Upvote 0 Downvote
kemical

kemical

Essential Member
Joined
Aug 28, 2007
Messages
36,163
#5
As Rich says your far better off going to the source. Like i posted, if you say which make and model and we'll find em for you no worries.
 

Upvote 0 Downvote
Cardinal System

Cardinal System

Honorable Member
Joined
Jan 24, 2016
Messages
87
Thread Author #6
kemical said:
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800783aa10, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa80085098b0, The blocked IRP

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-R3SQ3S0

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 70

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  9f

BUGCHECK_P1: 3

BUGCHECK_P2: fffffa800783aa10

BUGCHECK_P3: fffff80000b9a3d8

BUGCHECK_P4: fffffa80085098b0

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e6a000 pci

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

DPC_STACK_BASE:  FFFFF80000BA0FB0

STACK_OVERFLOW: Stack Limit: fffff80000b9afb0. Use (kF) and (!stackusage) to investigate stack usage.

STACK_TEXT:
fffff800`00b9a388 fffff800`036e3312 : 00000000`0000009f 00000000`00000003 fffffa80`0783aa10 fffff800`00b9a3d8 : nt!KeBugCheckEx
fffff800`00b9a390 fffff800`0367f91c : fffff800`00b9a4c0 fffff800`00b9a4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x32980
fffff800`00b9a430 fffff800`0367f7b6 : fffff800`03829140 00000000`00a12d97 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9a4a0 fffff800`0367f69e : 0000017f`aa874734 fffff800`00b9ab18 00000000`00a12d97 fffff800`037f7568 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9aaf0 fffff800`0367f487 : 0000006c`66018ac1 0000006c`00a12d97 0000006c`66018aa8 00000000`00000097 : nt!KiTimerExpiration+0x1be
fffff800`00b9ab90 fffff800`0366b74a : fffff800`037f3e80 fffff800`03801cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9ac40 00000000`00000000 : fffff800`00b9b000 fffff800`00b95000 fffff800`00b9ac00 00000000`00000000 : nt!KiIdleLoop+0x5a


IMAGE_VERSION:  6.1.7601.17514

STACK_COMMAND:  .thread ; .cxr ; kb

''FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_NETw5s64_IMAGE_pci.sys''

OS_VERSION:  7.1.7601.18798

BUILDLAB_STR:  win7sp1_gdr

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {d29a46fc-a8f6-9f0f-4069-730e40b8a45c}

Followup:     MachineOwner
Hi,
after looking through your dump files it's possible that the issue is network related. The text with quotes around it in the above dump file relates to a wi fi driver.
I noticed Chrome was crashing a lot too.

Try updating drivers.

Visit the laptops manufacturers support page for the latest driver version. Please don't use a third party app.
If you can't find the support page post make and model of laptop and we'll find it for you.

If Chrome is running with any plug ins or extensions then remove them and see if things improve:
Install and manage extensions - Chrome Web Store Help
Click to expand...
She updated the driver for her drawing tablet. The computer has not crashed since then. I will update this if it crashes again.
 

Upvote 0 Downvote
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