Windows 8 Temporarily suspending a background program from running

[Colonel Biggs]

For the last couple of years I have used a security program (recommended by Bank of America), called Trusteer, by Rapport (or vice versa). Supposedly, its intent is to protect one's computer when visiting web sites (such as that of a bank for online banking purposes). One can also use the software to protect log-ins at other sites of one's choosing.

Recently, I have been blocked by Trusteer from downloading financial information from a reputable site that I have used for years. It is telling me that the IP address is not recognized, and that it is "substituting a known good address for that site." I can access the site, but I cannot download information. If I go to one of my guest operating systems (I use VMware) that does not use Trusteer, I have no problems. Unfortunately, I have not been able to receive any assistance from Trusteer.

On a Vista platform, I am able to go to START/All Programs/Trusteer where I can execute a file to stop/start/or uninstall the program. In Window 8, I go through Windows Explorer to Program Files (x86) /Trusteer to get to these files. But, when I click on the Stop Program file, the display tells me that it is an ICO file (obviously not an .exe file?), and asks me how I want to open the file. The software appears under Programs and Features in the Control Panel, but at this stage I do not yet want to delete the software - only cease it from running. How does one execute an ICO file?

Thanks in advance.

Gordon
Houston, TX

 

[Colonel Biggs]

For the last couple of years I have used a security program (recommended by Bank of America), called Trusteer, by Rapport (or vice versa). Supposedly, its intent is to protect one's computer when visiting web sites (such as that of a bank for online banking purposes). One can also use the software to protect log-ins at other sites of one's choosing.

Recently, I have been blocked by Trusteer from downloading financial information from a reputable site that I have used for years. It is telling me that the IP address is not recognized, and that it is "substituting a known good address for that site." I can access the site, but I cannot download information. If I go to one of my guest operating systems (I use VMware) that does not use Trusteer, I have no problems. Unfortunately, I have not been able to receive any assistance from Trusteer.

On a Vista platform, I am able to go to START/All Programs/Trusteer where I can execute a file to stop/start/or uninstall the program. In Window 8, I go through Windows Explorer to Program Files (x86) /Trusteer to get to these files. But, when I click on the Stop Program file, the display tells me that it is an ICO file (obviously not an .exe file?), and asks me how I want to open the file. The software appears under Programs and Features in the Control Panel, but at this stage I do not yet want to delete the software - only cease it from running. How does one execute an ICO file?

Thanks in advance.

Gordon
Houston, TX

Partially solved the problem. I installed Mozilla's Firefox at the suggestion of a tech specialist, which enabled me to download the files that I need. This doesn't tell me why IE9 caused the problem.

I have since learned that an ICO file is an image-related file.

Gordon

 

[Saltgrass]

A .ico file format is an icon. If you are looking for some utility associated with the Trusteer program, you might check the Metro UI screen (Start) and see if it is there, or do a search for it. Of course you would need the name of the utility.

Does the Trusteer program say it is compatible with Windows 8? Does it have an option of putting a web site in some type of trusted group? When new browsers come out, sometimes changes are made and the site has not yet accounted for those. Using the compatibility option, torn page icon, my help.

 

[Colonel Biggs]

A .ico file format is an icon. If you are looking for some utility associated with the Trusteer program, you might check the Metro UI screen (Start) and see if it is there, or do a search for it. Of course you would need the name of the utility.

Does the Trusteer program say it is compatible with Windows 8? Does it have an option of putting a web site in some type of trusted group? When new browsers come out, sometimes changes are made and the site has not yet accounted for those. Using the compatibility option, torn page icon, my help.

Many thanks for posting a reply. Since the problem occurred both on my Vista and Windows 8 platforms, I assumed that the platform itself was not the problem. The Trusteer service had worked well for several years on the Vista (64-bit) platform, and it had worked well for the last few months that I have used Windows 8 (64-bit). Since Trusteer started giving me an error message with respect to invalid IP addresses, I assumed that the problem was with the software service. However, by changing to Firefox, the problem disappeared. I am not sufficiently skilled to assess why this would be the case. My Vista is using IE9, and I believe that Windows 8 came with IE10 (?). If this is the case, I wouldn't expect the problem to surface under both versions. Hence, I suspected Trusteer.

It is of interest (to me only, no doubt!) that I have installed on both the Vista and Windows 8 platforms an XP guest operating system (via VMware) in order to run in a 32-bit environment. Trusteer is not involved in either of these environments. On the Vista guest system, I still was not able to download the files from the site where the problem has occurred. But, on the Windows 8 guest system (also XP), I was able to. That stumps me!

Again, my thanks for your interest!

Gordon