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Windows 7 Trouble with Administrator Control in Windows 7 Affecting Trend Micro Scans and Performance

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gregw

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Apr 24, 2011
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Hello, I've been having problems with my Trend Micro Titanium scans. I've just been connected remotely with a technician from Trend who has found the problem,but cannot fis it. It seems a update from Microsoft has knocked out any adminstration control that I had or didn't have. When he tried to do a sfc/scannow there is no response. He said thats because of the admin problem,also there is a White Screen in the Menu bar, these he tells me are connected. And windows tells me that I have a slow performance problem as well.There is NO VIRUS in my notebook, I have 4gb of memory of which about 1gb is been used. A 620gb of hard drive of which only 65gb is used. My notebook is a HP G42-474 running Windows7 Pro using Internet Explorer 9.

Any ideas where I can get a patch to fix this or any ideas on how to fix my problems.
Thanking anyone in advance
Greg Nantong China.
p.s the Trend Tech said that he couldn't do what's required to fix Trend's problem with the scanning the admin problem is fixed
 

Solution
MikeHawthorne
Hi

I would do what Saltgrass suggested and uninstall the software, and then reinstall it again and see if you can get back where you were.

It's possible that if the problems were caused by and update from Microsoft that installing it after the update is already there will fix it.

Once it's uninstalled run CCleaner, and clean the junk and left over registry entries.
It wouldn't hurt to run Malwarbytes too just to be sure.

If possible reinstall in a different location then the original one, even if you just rename the folder NewTMTinstall, or something like that.

That will help keep Windows from seeing it as the same software and not pick up errors from the original installation.

Make sure that MSE is turned off while...
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Hi Saltgrass,
well at long last and with no thanks whats-so-ever to Trend Micro it seems that my hassles are over. It took quite awhile to unistall Trend's program, at first it wouldn't allow me to do it. I had to go and find anything to do with Trend on my harddrive delete the files and then I was able to delete the program it-self?? The re-install went well and I ran all three scans available no worries. A question again if I may, last night I had four sites up, Facebook, a radio station streaming from Australia, Yahoo mail and the BBC news.Now, how much memory do you think that should use? On the task manager Physical memory usage was running at 63% and 2.16gb, at the moment I have this site and radio streaming again and the usage is at 14% with 1.25gb of physical memory being used. Also where can I find out what the processes and services that are running.
Thank you for your help and patience in assisting me. I'm quite at a loss dealing with matters pertaining to the "ins and outs" of a computer.
Kind Regards Greg Nantong China

UHH, just when i thought all is good, now i cannot save any webpages either as webpage complete or just as a txt file. So, what do i have to tweak to enable this to function again?
 

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Glad to see if have your problem worked out. While I was testing Trend Micro, I seem to like it and might use it on one of my systems.

As far as resources used on your system, I am not expert, but Windows will use available resources until it starts to hit a limit. Such as memory, it perfers to use actual memory as opposed to paging it out to a hard drive. So what you see being used is not really a problem unless your system starts to slow down. For now, I would take some pictures of the Resource monitor display under different conditions so you can compare.

The attachment show my system with only 3 additional programs running. I would think something like facebook, that contains a lot of graphics would use more memory than another type of program. Some folks have had large numbers in the Hardware reserved number at the bottom of the screen. That will usually mean they are using system memory as video memory, but not always.

If you want to learn more about how the system works, visit the Sysinternals site. From there you can download utilities that are much better at showing your system than Task Manager. Watching some of the "Case of the unexplained" videos will get you into what goes on in you system.

As far as the saving pages, you might check to see if you have the Trend Micro add-ons enabled. Perhaps a setting there would help or disable them to see if it makes a difference.
 

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Hi,
thats a great site, thanks for the tip. I'll look at Trends add-ons and make sure theyb are enabled. At least with this problem I had I've managed to learn a few things,so whilst it was a pain in the butt, its made me a little bit more 'techy' with the ins and outs of software. Once again thank you for all your advice.
Kind regards
Greg Nantong China
 

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