Windows 10 Troubleshooting Failed Windows 10 Updates: KB3201845, KB3206632, KB3213986

[Rik W]

I have three updates for Windows 10 that have all refused to install.
I have used the troubleshooting option, I have run scannow,I have downloaded them from microsoft, I have torn my hair out but nothing seems to work!
The offending items are
KB3201845
KB3206632
KB3213986
help me please!

 

[Rik W]

All has failed. I am going to turn off updates and wait for Windows 11!

 

[kemical]

Hi Rik,

I was just reading through your post and noticed there's no mention of your current system. I have a hunch it's a laptop after reading the logs above but if you could post the make and model that would be most helpful..

 

[Rik W]

Hi Rik,

I was just reading through your post and noticed there's no mention of your current system. I have a hunch it's a laptop after reading the logs above but if you could post the make and model that would be most helpful..

It's not a Laptop. It's a desktop I built.

 

[kemical]

It's not a Laptop. It's a desktop I built.

My mistake, still, if you posted the system components it would be a great help.

 

[Rik W]

My mistake, still, if you posted the system components it would be a great help.

this ok?
OS Name Microsoft Windows 10 Pro
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MINE
System Manufacturer ASUS
System Model All Series
System Type x64-based PC
System SKU All
Processor Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2902, 31/03/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Ireland
Hardware Abstraction Layer Version = "10.0.14393.206"
Username MINE\Rik
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 8.09 GB
Total Virtual Memory 13.8 GB
Available Virtual Memory 8.90 GB
Page File Space 1.81 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

 

[kemical]

Try running this app and posting:

Link Removed

 

[Rik W]

attached is speccy text file

 

[Rik W]

Try running this app and posting:
View attachment 34426
Link Removed

 

[kemical]

Hi Rik,

thanks for that.
The only thing I saw which makes me wonder is BitDefender. Try running without it for a while just using Defender and Malwarebytes.

 

[Rik W]

Hi Rik,

thanks for that.
The only thing I saw which makes me wonder is BitDefender. Try running without it for a while just using Defender and Malwarebytes.

Tried that . No result!

 

[kemical]

When you installed your current copy of windows was it an upgrade or clean install?

 

[Rik W]

When you installed your current copy of windows was it an upgrade or clean install?

It was a clean install

 

[kemical]

Hi Rik,

thought I'd take another look at the actual updates themselves:

KB3201845: https://support.microsoft.com/en-gb/help/4004253/windows-10-update-kb3201845 Looks like this was eventually pulled and replaced:
Windows 10 KB3201845 brings a lot of issues, makes computers unusable

KB3206632: https://support.microsoft.com/en-gb/help/4004227/windows-10-update-kb3206632 This was also pulled and replaced:

• Prerequisites
  To apply this update, you must have Servicing stack update for Windows 10 Version 1607: October 27, 2016 (KB3199986) installed.
• Update replacement information
  This update replaces the previously released update KB3201845.

KB3213986: https://support.microsoft.com/en-gb/help/4009938/windows-10-update-kb3213986

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

• Update replacement information
  This update replaces the previously released update KB3206632.

You can see that each update replaces the other and it's only the last one you need install.

 

[Rik W]

Hi Rik,

thought I'd take another look at the actual updates themselves:

KB3201845: https://support.microsoft.com/en-gb/help/4004253/windows-10-update-kb3201845 Looks like this was eventually pulled and replaced:
Windows 10 KB3201845 brings a lot of issues, makes computers unusable

KB3206632: https://support.microsoft.com/en-gb/help/4004227/windows-10-update-kb3206632 This was also pulled and replaced:

• Prerequisites
  To apply this update, you must have Servicing stack update for Windows 10 Version 1607: October 27, 2016 (KB3199986) installed.
• Update replacement information
  This update replaces the previously released update KB3201845.

KB3213986: https://support.microsoft.com/en-gb/help/4009938/windows-10-update-kb3213986

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

• Update replacement information
  This update replaces the previously released update KB3206632.

You can see that each update replaces the other and it's only the last one you need install.

Thanks for this research! So what is the update I need to obtain and run?

 

[Rik W]

Thanks for this research! So what is the update I need to obtain and run?

KB3213986 has failed to instal; at least 18 times!

 

[kemical]

KB3213986 has failed to instal; at least 18 times!

Do you have the update installed mentioned here:

• Prerequisites
• To apply this update, you must have Servicing stack update for Windows 10 Version 1607: October 27, 2016 (KB3199986) installed.
• Update replacement information
  This update replaces the previously released update KB3201845.