Windows 10 Troubleshooting Failed Windows 10 Updates: KB3201845, KB3206632, KB3213986

Rik W · Jan 19, 2017

I have three updates for Windows 10 that have all refused to install.
I have used the troubleshooting option, I have run scannow,I have downloaded them from microsoft, I have torn my hair out but nothing seems to work!
The offending items are
KB3201845
KB3206632
KB3213986
help me please!

kemical · Feb 13, 2017

Hi Rik,

thought I'd take another look at the actual updates themselves:

KB3201845: https://support.microsoft.com/en-gb/help/4004253/windows-10-update-kb3201845 Looks like this was eventually pulled and replaced:
Windows 10 KB3201845 brings a lot of issues, makes computers unusable

KB3206632: https://support.microsoft.com/en-gb/help/4004227/windows-10-update-kb3206632 This was also pulled and replaced:

Prerequisites
To apply this update, you must have Servicing stack update for Windows 10 Version 1607: October 27, 2016 (KB3199986) installed.
Update replacement information
This update replaces the previously released update KB3201845.

KB3213986...

Rik W · Feb 4, 2017

All has failed. I am going to turn off updates and wait for Windows 11!

kemical · Feb 4, 2017

Hi Rik,

I was just reading through your post and noticed there's no mention of your current system. I have a hunch it's a laptop after reading the logs above but if you could post the make and model that would be most helpful..

Rik W · Feb 4, 2017

kemical said:
Hi Rik,

I was just reading through your post and noticed there's no mention of your current system. I have a hunch it's a laptop after reading the logs above but if you could post the make and model that would be most helpful..

It's not a Laptop. It's a desktop I built.

kemical · Feb 4, 2017

Rik W said:
It's not a Laptop. It's a desktop I built.

My mistake, still, if you posted the system components it would be a great help.

Rik W · Feb 4, 2017

kemical said:
My mistake, still, if you posted the system components it would be a great help.

this ok?
OS Name Microsoft Windows 10 Pro
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MINE
System Manufacturer ASUS
System Model All Series
System Type x64-based PC
System SKU All
Processor Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2902, 31/03/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Ireland
Hardware Abstraction Layer Version = "10.0.14393.206"
Username MINE\Rik
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 8.09 GB
Total Virtual Memory 13.8 GB
Available Virtual Memory 8.90 GB
Page File Space 1.81 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

kemical · Feb 4, 2017

Try running this app and posting:

Link Removed

Rik W · Feb 4, 2017

attached is speccy text file

Rik W · Feb 12, 2017

kemical said:
Try running this app and posting:
View attachment 34426
Link Removed

kemical · Feb 12, 2017

Hi Rik,

thanks for that.
The only thing I saw which makes me wonder is BitDefender. Try running without it for a while just using Defender and Malwarebytes.

Rik W · Feb 12, 2017

kemical said:
Hi Rik,

thanks for that.
The only thing I saw which makes me wonder is BitDefender. Try running without it for a while just using Defender and Malwarebytes.

Tried that . No result!

kemical · Feb 12, 2017

When you installed your current copy of windows was it an upgrade or clean install?

Rik W · Feb 13, 2017

kemical said:
When you installed your current copy of windows was it an upgrade or clean install?

It was a clean install

kemical · Feb 13, 2017

Hi Rik,

thought I'd take another look at the actual updates themselves:

KB3201845: https://support.microsoft.com/en-gb/help/4004253/windows-10-update-kb3201845 Looks like this was eventually pulled and replaced:
Windows 10 KB3201845 brings a lot of issues, makes computers unusable

KB3206632: https://support.microsoft.com/en-gb/help/4004227/windows-10-update-kb3206632 This was also pulled and replaced:

Prerequisites
To apply this update, you must have Servicing stack update for Windows 10 Version 1607: October 27, 2016 (KB3199986) installed.
Update replacement information
This update replaces the previously released update KB3201845.

KB3213986: https://support.microsoft.com/en-gb/help/4009938/windows-10-update-kb3213986

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

Update replacement information
This update replaces the previously released update KB3206632.

You can see that each update replaces the other and it's only the last one you need install.

Rik W · Feb 13, 2017

kemical said:
Hi Rik,

thought I'd take another look at the actual updates themselves:

KB3201845: https://support.microsoft.com/en-gb/help/4004253/windows-10-update-kb3201845 Looks like this was eventually pulled and replaced:
Windows 10 KB3201845 brings a lot of issues, makes computers unusable

KB3206632: https://support.microsoft.com/en-gb/help/4004227/windows-10-update-kb3206632 This was also pulled and replaced:

Prerequisites
To apply this update, you must have Servicing stack update for Windows 10 Version 1607: October 27, 2016 (KB3199986) installed.

Update replacement information
This update replaces the previously released update KB3201845.

KB3213986: https://support.microsoft.com/en-gb/help/4009938/windows-10-update-kb3213986

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

Update replacement information
This update replaces the previously released update KB3206632.

You can see that each update replaces the other and it's only the last one you need install.

Thanks for this research! So what is the update I need to obtain and run?

Rik W · Feb 13, 2017

Rik W said:
Thanks for this research! So what is the update I need to obtain and run?

KB3213986 has failed to instal; at least 18 times!

kemical · Feb 13, 2017

Rik W said:
KB3213986 has failed to instal; at least 18 times!

Do you have the update installed mentioned here:

Prerequisites
To apply this update, you must have Servicing stack update for Windows 10 Version 1607: October 27, 2016 (KB3199986) installed.
Update replacement information
This update replaces the previously released update KB3201845.

Windows 10 Troubleshooting Failed Windows 10 Updates: KB3201845, KB3206632, KB3213986

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