unable reset/refresh win 8.1

Discussion in 'Windows 8 Help and Support' started by Isfand, Mar 12, 2014.

  1. Isfand

    Isfand New Member

    Mar 12, 2014
    Likes Received:
    Due to malware issue (snap.do) i want to refresh or reset my windows 8 (updated to 8.1). but on restart it gives the following error

    The application or operating system couldn't be loaded because a required file is missing or contains error.

    Error code: 0xc000000f

    I dont have any recovery media (disc or recovery drive).

  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Oct 16, 2009
    Likes Received:
    In order to Refresh a Windows 8 to 8.1 system, you need the 8.1 install files or a Custom Refresh Image you may have created. If you don't have either, then a Refresh is not an option.

    To Reset your system, you would need to use the OEM reset or Windows 8.1 reset options to put your system back to Windows 8 as it was from the factory. If you have the image on a Recovery partition on your hard drive, it would be able to accomplish this procedure, but it depends on how your system is configured.

    Calling the OEM and obtaining the necessary media may be your best bet if the Reset option is not usable for whatever reason.

    As far as the error message, the file is used during the booting process. Perhaps it was corrupted by the malware, or perhaps something has misdirected the boot to show the incorrect location. Hard to say, but since you have no recovery media, I am not sure what you might be able to do about it anyway.

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