Avelardo Fernandez
New Member
- Joined
- Jan 9, 2015
- Messages
- 3
- Thread Author
- #1
Hello, I am in dire neex of help. I am using an hp pavilion g7 notebook with win 8.1. About a week ago I downloaded 3 windows updates. I restarted as required, but all I got was a blue screen that says: YOUR PC RAN INTO A PROBLEM AND NEEDS TO RESTART. next screen: PREPARING AUTOMATIC REPAIR, DIAGNOSING YOUR PC, YOUR PC DID NOT START CORRECTLY. From there I went to Advanced Options and selected TROUBLESHOOT, then on to REFRESH YOUR PC. That took me to a page with a name that I apparently used at one time, utI do not know the password. That is as far as I can go. When I restart, the whole story starts all over again. I was able to get into the startup menu by pressing the escape key. I ran a test of tbe HD a it came back PASSED. Any suggestionsout there, other than taking a hammer to the pc. I have lost communication with my pc so I am sending from my tablet. Appreciate any help