unable to open internet explorer

Discussion in 'Windows 7 Help and Support' started by javapoppa, Jun 10, 2014.

  1. javapoppa

    javapoppa New Member

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    when I attempt to open IE I get the box stating "Internet Explorer has stopped working" and the following problem details:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 11.0.9600.17126
    Application Timestamp: 53882d40
    Fault Module Name: DefaultTabWrap64.dll
    Fault Module Version: 1.8.0.1
    Fault Module Timestamp: 52e170cc
    Exception Code: c0000005
    Exception Offset: 0000000000001254
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 7724
    Additional Information 2: 77243ef9da715807d6fa6b1e8b493710
    Additional Information 3: 25f0
    Additional Information 4: 25f084991b71cb3a48909d153a2adecd

    I have tried removing IE 9 and replaced it with a new download of IE 11 but no help. Computer and IE 11 have been scanned but no change.
     
  2. Gavin Oscur

    Gavin Oscur Well-Known Member

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  3. javapoppa

    javapoppa New Member

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    Gavin: Thanks for the article. The good news is that hitting the reset button eliminated the annoying "Stopped working" error box; the bad news is that IE still didn't open, just a white page with a little blue rotating circle. I guess that could be labeled as progress.
     

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