Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 7A, {4, 0, ffffe28319d8a910, 9abbb20}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Followup: memory_corruption
Hi,
This bug check indicates that the requested page of kernel data from the paging file could not be read into memory. It's possible the pagefile is corrupted. Try disabling the pagefile, reboot and then enable it again. Set the amount to the recommended figure and place the same number in both boxes.
Your system drivers could do with updating especially the chipset and SATA drivers. I checked your support page on the Dell website and you do have later versions available:
Support page For Inspiron 3521:
Support for Inspiron 3521 | Drivers & downloads | Dell US Chipset:
Intel Management Engine Interface Driver Driver Details | Dell US SATA:
Intel Rapid Storage Technology Driver Driver Details | Dell US Realtek Hi Def Audio:
Realtek High Definition Audio Driver Driver Details | Dell US You also have an update for the Bios:
BiosVendor = Dell Inc.
BiosVersion = A08 (current version) BiosReleaseDate = 05/20/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 3521
The latest version is A14:
Dell Inspiron 3521 System BIOS Driver Details | Dell US If you are not familiar with flashing the bios then you may want to leave this until either a friend or shop can help.
Please run a chkdsk /r using an admin command prompt. This scan will search for and if possible repair and bad sectors.
Run these scans once you get back into windows:
File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results
In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).
If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.
If you have any apps that are no longer used then please remove.
Please post any new dump files.