I saw a tutorial about PSR and it is great for people that don't want you to access their PC, but sometimes you just have to take control of it. It used to be that you needed Remote Desktop and Pro versions of Windows. Then, you could use TeamViewer. But now, Microsoft has quietly added a neat utility to remotely log into another person's PC. No need to configure Remote Desktop plus it's available on Windows Home as well. Instead of a user ID and password like TeamViewer, all you need to do is give the person that is helping you the code and your system will find theirs. Here's a video that demonstrates its use.