I've been having this problem for a while now, and I stopped using my Windows desktop and started using my Chromebook instead. I just got back into using my desktop again, and I restarted it factory fresh. After installing all possible Windows updates, installing the latest graphics drivers, and installing Directx 11, I can't get my game to run. And videos still don't play, that's strange because I restarted my OS. I thought this would be fixed. I can't even run Sony Vegas Pro 12. There's something wrong with my graphics card. When I access dxdiag, the program crashes. The next time I run it, it says that it had trouble running Direct3D, and if I would like to bypass it. When I check the display tab, I can only see the name of my graphics card "AMD Radeon 6570". But I can't see the manufacturer name or anything else like I usually could before this problem. If there's a solution for this, I would greatly appreciate the support.