Videos won't play, games won't load. Has my graphics card gone bad?

I've been having this problem for a while now, and I stopped using my Windows desktop and started using my Chromebook instead. I just got back into using my desktop again, and I restarted it factory fresh.

After installing all possible Windows updates, installing the latest graphics drivers, and installing Directx 11, I can't get my game to run. And videos still don't play, that's strange because I restarted my OS. I thought this would be fixed. I can't even run Sony Vegas Pro 12. There's something wrong with my graphics card.

When I access dxdiag, the program crashes. The next time I run it, it says that it had trouble running Direct3D, and if I would like to bypass it. When I check the display tab, I can only see the name of my graphics card "AMD Radeon 6570". But I can't see the manufacturer name or anything else like I usually could before this problem.

If there's a solution for this, I would greatly appreciate the support.


Extraordinary Member
Premium Supporter
Can you have your video card tested? In a friend's machine or with a retailer?

It could be a problem with something else, a game controller, your mouse, or practically anything.

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