W10 Pro Laptop suddenly cold boots slow (has SSD for C:)

WonderWoman77

New Member
Hello,


I am a help desk tech with 25 yrs experience so pretty skilled I would say. I am having a sudden issue with my personal laptop. It has recently as in within the past week started taking an unusually long time to get Windows to start from a cold boot. I wind up sitting for approximately 3-5 minutes with just a blank black screen with a solid not blinking underscore as opposed to a blinking vertical cursor. I have been thrilled with my laptop since installing an SSD for the OS disk last year. It has been booting fully into Win10 in one minute or less.

For full disclosure this machine is officially 10 years old as of this year (I found my purchase receipts confirming purchase was 2011) but not really because I have over the 10 years upgraded things.

My General Laptop Specs
HP Pavilion DV7-32bUS
Intel Core i7 running at 2.20 GHz
16GB RAM
2 physical drives
OS Disk = 1TB Samsung 860 EVO SSD
Data Disk = 1TB HGST Travelstar 5K1000 HTS541010A9E680 (0J22413) 1TB 5400 RPM 8MB Cache SATA 6.0Gb/s 2.5" Internal Notebook Hard Drive
OS = Windows 10 Pro

I am attaching the full export from my sysinfo.

I keep the machine up to date on all Windows Updates and virus and malware is Malware Bytes and I keep it up to date also.

If you need me to provide any other specific details please advise me what will help track this anomaly down and fix it.


Thank you.

Sincerely,

Wonder Woman77
 

Attachments

  • HP DV7 Sys Info Specs.txt
    1.4 MB · Views: 123

helpifIcan

Fantastic Member
The only thing I can come up with is that it is looking for an installed piece of hardware that it can not find and goes through many retries before it gives up and boots.
If you have not looked in device manger go there and see if any items have the yellow triangle.
 

WonderWoman77

New Member
Thanks for the suggestion with looking at the device manager. I completely forgot about that because W10 has made things so workable that I forgot about it. It did yield some results which I will detail below.

Here's where I'm at based on all suggestions.

I reviewed my startup items in my task manager (SSA = screen shot attached) and disabled a bunch of stuff. I compared it to my sysinfo software/startup programs (for the services the list is too long to get a screen shot - you'll have to check the updated sysinfo print out) category and there are things in that list that don't show up in my task manager startup either as enabled or in many cases disabled or at all. I disabled some items and test cold & warm booted with no change.

I looked at my BIOS everything is kosher

I checked the device manager as you suggested. That yielded some information that might be useful. I found a USB drive item listed with an alert on it (SSA) and went ahead and uninstalled it then scanned for HW changes (SFHWC) and it did not return. I continued looking down the list in the DM and found in the USB Root Hub category that there was yet another drive device in there that had an alert. I uninstalled that then SFHWC and that item did return again still alerting. (SSA)

This has lead me to a few theories that I am about to test out.

1) I have an old (really old) 3TB Seagate USB drive that I keep attached and it has for a long time been repeatedly dropping connectivity and resuming connectivity with. I am going to test out eliminating it and cold & warm booting.

2) I have a 10 plug USB strip that I keep attached because I use it constantly. I will try disconnecting that and doing the boot testing. I will report my results of testing my theories back here.

Thanks again for your suggestions. Please keep this thread open as it is still a work in progress.

Wonder Woman



DevMgr 03-28-2021.jpg


Event Viewer Error 03-28-2021.jpg





SysInfo Startup Programs.jpg




Task Manager 03-28-2021.jpg
 

Attachments

  • DevMgr 03-28-2021.jpg
    DevMgr 03-28-2021.jpg
    130.1 KB · Views: 30

WonderWoman77

New Member
I tested out disconnecting the old drive from the USB strip and THAT was the problem! You are wonderful!

Problem solved! Thank you so much for helping me with this. I take it this should go in the tech version category of why doctors don't work on family and friends! When it is your own machine you don't think as clearly.....I love my 10 yr old laptop immensely but I am acutely aware that due to its age it could crap out at any moment without warning which is what clouds my judgement.

Sincerely,

Wonder Woman
 

helpifIcan

Fantastic Member
Glad you have found a clue. I had this issue a few years ago with a USB hub for reading various SD, & compact mem cards that did this to me.
Best of luck!
 
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