"We couldn't complete the updates..."

Discussion in 'Windows 10 Help and Support' started by jmbtexas4, May 26, 2016.

  1. jmbtexas4

    jmbtexas4 Member

    Joined:
    May 16, 2016
    Messages:
    47
    Likes Received:
    1
    Hello WF,

    I upgraded to Windows 10 on several computers with no issues.

    However, on one of my Dell laptops, after installing W10 regular updates, I get the following below message after restart. The computer undoes the changes and then boots to my desktop.

    This happens on every restart.

    Any suggestion on how to fix this?

    Thanks!

    Jeff

    [​IMG]
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,851
    Likes Received:
    1,569
    Hi Jeff,
    you may be upgrading to later version of Windows 10. Do you have any anti virus apps running other than Defender? If so turn them off and try again.
     
  3. jmbtexas4

    jmbtexas4 Member

    Joined:
    May 16, 2016
    Messages:
    47
    Likes Received:
    1
    Hi Kemical,

    This is a computer from my last company that went out of business. It had Eset installed, but I uninstalled it after the subscription ran out, and I am only using Defender now. Thanks!
     
  4. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
    Hi Maybe a in-place-repair- install??
    If you're having problems with Windows 10 on your PC, you could use push-button reset to refresh or reset Windows.

    Refresh your PC Fixes software problems by reinstalling the OS while preserving the user data, user accounts, and important settings. All other preinstalled customizations are restored to their factory state. In Windows 10, this feature no longer preserves user-acquired Windows apps.

    Reset your PC prepares the PC for recycling or for transfer of ownership by reinstalling the OS, removing all user accounts and contents (e.g. data, Classic Windows applications, and Universal Windows apps), and restoring preinstalled customizations to their factory state.

    The options above are great for what they are intended for, but you could also do a repair install of Windows 10 by performing an in-place upgrade without losing anything other than all installed Windows Updates.

    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

    This tutorial will show you how to do a repair install of Windows 10 by performing an in-place upgrade without losing anything.

    You must be signed in as an administrator to be able to do a repair install of Windows 10.
     
  5. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
    Hi! IMHO The Repair install W10 in-place upgrade is the best new feature that MS has ever come up with. Can't believe it took MS this long to figure that out!:D:up:
     
  6. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

    Joined:
    Jul 4, 2015
    Messages:
    2,425
    Likes Received:
    366
    Can you zip and upload the WindowsUpdate.log. C:\Windows\WindowsUpdate.log


    If the file is huge, delete it, attempt to upgrade then after it fails upload the log.
     
    holdum333 likes this.
  7. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
    Here's where I find my update log!
    Capture48.JPG
     
  8. jmbtexas4

    jmbtexas4 Member

    Joined:
    May 16, 2016
    Messages:
    47
    Likes Received:
    1
    Yes, it seems they changed how to find the update log in W10, but I got it.

    Please see attached update log.

    Thanks!
     

    Attached Files:

  9. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
  10. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
    Hi! Texas! Wound you mind explaining how you found the up date log files and posted them here, while you're waiting for a reply.
    It would help others and I can't seem to get my log with the link I posted above.
    Thanks!
     
  11. jmbtexas4

    jmbtexas4 Member

    Joined:
    May 16, 2016
    Messages:
    47
    Likes Received:
    1
    Hey Holdum!

    Sure, I went to Search > PowerShell. I opened the PowerShell app, pasted Get-WindowsUpdateLog, and hit enter.

    It took about a minute and then created a log for me.


    [​IMG]


    How to read Windows Update log in Windows 10
     
  12. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
    Hi Texas! Thanks that worked.:worship: My logs look a lot better then your!
     
    #12 holdum333, May 26, 2016
    Last edited: May 26, 2016
  13. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
    What are all those P2P down load failed??
     
  14. jmbtexas4

    jmbtexas4 Member

    Joined:
    May 16, 2016
    Messages:
    47
    Likes Received:
    1
    Are you able to see the log I uploaded?
     
  15. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
    Hi Texas! Yes I can, but they don't mean much to me. I just know P2P doesn't show up in my update logs.
    @Neemobeer was the one that requested the logs!
     
    #15 holdum333, May 26, 2016
    Last edited: May 26, 2016
  16. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
    Hi Texas! Have you thought about running some malware scanners? I'm just thinking out load until other members reply!
    I think I would run.
    Malwarebytes
    Adwcleaner
    ESET on line scanner!
     
  17. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

    Joined:
    Jul 4, 2015
    Messages:
    2,425
    Likes Received:
    366
    If you only have the one Windows 10 computer, then the P2P failures are normal. Windows 10 will try and get updates from other Windows 10 computers either over the internet or from your local network. I typically disable this.
    The GetUserTickets failed with error 80240018 this means there is something malformed with the update command.

    Was this computer just upgraded or a clean install done and is this joined to a domain?
     
  18. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

    Joined:
    Jul 4, 2015
    Messages:
    2,425
    Likes Received:
    366
  19. jmbtexas4

    jmbtexas4 Member

    Joined:
    May 16, 2016
    Messages:
    47
    Likes Received:
    1
    I upgraded from existing Windows 7 configuration. I did not do a clean install.

    I just ran the Windows Update repair tool, but the problem was not resolved.

    Thanks
     
  20. holdum333

    holdum333 Banned

    Joined:
    Mar 27, 2016
    Messages:
    1,244
    Likes Received:
    147
    Hi Texas! Have you thought about a in-place-repair install?? Post #4
    Also I clean install suggested by @Neemobeer might be in order.;)
     

Share This Page

Loading...