Windows 7 What is the cause of the Blue Screen?

AmgedIsmail · Jun 26, 2013

Can anyone check what causes this blue screen, please?
I am sad because it's the 2nd time it happens and my laptop is still new.

usasma · Jun 27, 2013

Sorry, but I'm not allowed to install additional programs on this computer (so I can't open .rar archives).
Please compress the documents into a zip archive and upload them with your next post.

AmgedIsmail · Jun 27, 2013

Well, this one is ZIP file.
View attachment 062713-32541-01.zip

AmgedIsmail · Jun 28, 2013

Has anyone checked the problem?
is "Firefox" the cause of this?

usasma · Jun 28, 2013

I come by once a day (when I'm able) in the morning in my time zone (eastern USA).

Firefox probably won't be the cause, as it's a user level process - and BSOD's are rarely caused by user level process'

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

The memory dump points at this:

DISK_HARDWARE_ERROR: There was error with disk hardware

I suggest running this free hard drive diagnostic: Hard Drive Diagnostic Procedure
Further diagnostics that you can run are located here: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

HtsysmNT.sys Tue May 31 01:02:41 2005 (429BEFF1)
nComputing vSpace UTMA transport helper driver
http://www.carrona.org/drivers/driver.php?id=HtsysmNT.sys

AmdLLD.sys Fri Jun 29 15:47:32 2007 (468561D4)
AMD Low Level Device Driver (not compatible with Win7 AFAIK)
http://www.carrona.org/drivers/driver.php?id=AmdLLD.sys

ssmdrv.sys Tue May 5 06:05:18 2009 (4A000F5E)
Avira anti-virus
http://www.carrona.org/drivers/driver.php?id=ssmdrv.sys

Toshidpt.sys Tue May 19 21:19:47 2009 (4A135AB3)
TOSHIBA Bluetooth HID Mini Port Driver.
Toshidpt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

tosporte.sys Tue Jun 16 06:48:40 2009 (4A377888)
Toshiba Bluetooth Port Emulation Driver
http://www.carrona.org/drivers/driver.php?id=tosporte.sys

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Jun 26 22:00:25.252 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\062713-32541-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].16385.x86fre.win7_rtm.090713-1255
System Uptime:[B]0 days 7:10:42.485[/B]
Probably caused by :[B]memory_corruption ( nt!MiWriteComplete+22d )[/B]
BugCheck [B]7A, {20, c000009d, 86b10774, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: 00000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: c000009d, error status (normally i/o status code)
Arg3: 86b10774, current process (virtual address for lock type 3, or PTE)
Arg4: 00000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000009d
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7a_c000009d_nt!MiWriteComplete+22d[/B]
CPUID:        "Intel(R) Core(TM) i3 CPU       M 380  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]2527[/B]
  BIOS Version                  1.80
  BIOS Release Date             05/17/11
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Jun 26 22:00:25.252 2013 (UTC - 4:00)**************************
[COLOR=RED][B]HtsysmNT.sys                Tue May 31 01:02:41 2005 (429BEFF1)[/B][/COLOR]
[COLOR=RED][B]AmdLLD.sys                  Fri Jun 29 15:47:32 2007 (468561D4)[/B][/COLOR]
[COLOR=RED][B]ssmdrv.sys                  Tue May  5 06:05:18 2009 (4A000F5E)[/B][/COLOR]
[COLOR=RED][B]amdxata.sys                 Tue May 19 13:57:35 2009 (4A12F30F)[/B][/COLOR]
[COLOR=RED][B]Toshidpt.sys                Tue May 19 21:19:47 2009 (4A135AB3)[/B][/COLOR]
[COLOR=RED][B]tosporte.sys                Tue Jun 16 06:48:40 2009 (4A377888)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
Tosrfhid.sys                Sun Aug 29 21:22:12 2010 (4C7B07C4)
btfilter.sys                Sat Oct 16 00:05:31 2010 (4CB9248B)
tosrfcom.sys                Sun Nov 28 21:43:35 2010 (4CF31357)
tosrfusb.sys                Thu Jan 27 01:25:50 2011 (4D410FEE)
atikmpag.sys                Fri Jan 28 17:41:56 2011 (4D434634)
atikmdag.sys                Fri Jan 28 17:54:18 2011 (4D43491A)
athr.sys                    Tue May 24 03:21:52 2011 (4DDB5C90)
wcmvcam.sys                 Thu Jun 23 02:42:30 2011 (4E02E056)
idmwfp.sys                  Wed Jul  6 10:37:36 2011 (4E147330)
tosrfec.sys                 Tue Jul 12 07:06:56 2011 (4E1C2AD0)
tosrfbd.sys                 Thu Aug  4 21:11:21 2011 (4E3B4339)
avkmgr.sys                  Sat Apr 14 15:49:56 2012 (4F89D4E4)
avgntflt.sys                Tue Apr 24 02:14:42 2012 (4F9644D2)
avipbb.sys                  Thu Apr 26 06:13:30 2012 (4F991FCA)
SCDEmu.SYS                  Fri Aug 17 00:15:34 2012 (502DC566)
[/font]

Windows 7 What is the cause of the Blue Screen?

AmgedIsmail

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usasma

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AmgedIsmail

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AmgedIsmail

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usasma

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