Probably not, as the response was within 2 weeks of OP's original post. Typically, we don't go longer than that to get to unanswered threads. Most of the time, our Goal is 24 hours, max. Also, Users on our forum have the ability to
"bump" or
"poke" the Admins to get help when it's more urgently needed. This is a commonly used feature on all kinds of forums, not just Tech forums. I've seen this feature used on Cooking forums my wife visits. It's still possible they didn't know about that feature for getting expedited help, but then again many of our Users never read the Rules of The Forum in total completeness. OP probably didn't get an answer in timeframe he/she expected and went elsewhere searching for answers, or got it figured out on their own and never bothered to post back that was the case, or answered the query if help was still needed.
<<<BBJ>>>