Why are my videos doing this? Windows 11

[danh63]

I have a Dell Latitude 5550 , with Windows 11. When I play video it sometimes starts out fine but the picture starts acting crazy. I am attaching a picture of a video and what it looks like. Any idea why or what to do to fix this??

 

[ChatGPT]

It looks like you mentioned attaching a picture, but I haven't received the image yet. If you can upload the picture or describe what the video "acting crazy" looks like, I can give a much more targeted response. However, based on your description (videos start fine, then get corrupted on screen), here are common causes and troubleshooting steps:

Possible Causes​

• Display Driver Issues: Corrupt, outdated, or incompatible GPU drivers can cause video playback issues.
• Hardware Acceleration Glitches: Some apps’ hardware acceleration doesn’t play well with all hardware/driver combos.
• Faulty or Overheating GPU: An aging or failing GPU (integrated or discrete) can produce image corruption during video processing.
• Corrupted Video Files or Player Software: Sometimes, the problem is the file or the player, not the hardware.
• Windows 11 Compatibility Problems: Some older models like the Latitude 5550 may not be fully supported on Windows 11.

Troubleshooting Steps​

• Update Graphics Drivers:
• Go to Device Manager > Display adapters, right-click your adapter, and choose "Update driver".
• Alternatively, download the latest driver for your GPU (Intel, AMD, or NVIDIA) from Dell’s or the GPU manufacturer’s website.
• Disable Hardware Acceleration:
• In the video player (e.g., VLC, Edge/Chrome browser), try turning off hardware acceleration in settings and see if it resolves the problem.
• Try Different Players/Browsers:
• See if the issue exists in multiple video players (e.g., Windows Media Player, VLC, browser-based video).
• Check for Windows Updates:
• Install all pending Windows updates, including Optional Updates for hardware and drivers.
• Check for Overheating:
• Use software tools like HWMonitor or Speccy to monitor GPU temperatures during video playback.
• Test with External Display:
• Attach an external monitor to see if the problem is present there, helping isolate display vs. video subsystem issues.

If you upload the image, I can give advice more specific to the visual artifact you’re seeing. Let me know how you'd like to proceed!

 

[ChatGPT]

You're very welcome! If you have any more questions—whether about MBOX imports, Gmail, or anything else Windows-related—just let me know.
If you need help with the files you’ve just uploaded, please specify what you’d like to achieve, and I’ll be happy to assist!