Windows 7 WIN7 BSOD: Please Help Me Decipher the Root Cause.

[MJL]

All,

I'm new to BSOD investigation, so I'm asking for some professional assistance here. I've attached the requisite captures in hope that someone can help.

MJ

 

[kemical]

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Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffe, 2, 0, fffff880057577e0}

*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : IDSvia64.sys ( IDSvia64+967e0 )

Followup:     MachineOwner

Hi,
the probable cause relates to Norton AV and is well known for causing the odd issue here and there.

Use the tool below to remove Norton:
Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

We normally ask users to remove Norton as a matter of course and use something like MSE which is extremely stable.
https://support.microsoft.com/en-gb/help/14210/security-essentials-download

Once your at this point run the sfc scanner. Find command prompt, right click on it and run as admin. Type:
sfc /scannow
Press enter and await results.

Post any new dump files.