Skinznhydez
New Member
- Joined
- Mar 27, 2017
- Messages
- 5
- Thread Author
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- #1
Hi,
My wife's laptop was sluggish and full, so I decided to do a reset (save personal files). During the reset... about 2 hours in. It decided to freeze... non responsive. No further progression in the reset. I waited another hour to try anything, just in case. After 3 hours of it being stuck I decided to power off/on.
Unfortunately, it's not working at all. When it boots up it brings me to a blue screen with a few options on it. Reset, recover, repair, etc. I have selected all the options with no avail. It's unable to do anything.
Another unfortunate thing is I didn't make a restore point... I thought I had a while back but I guess not? I also do not have any discs or USB drives for it. I bought the computer brandnew from Staples around 3 years ago. It originally had windows 7 i believe.
It's an HP laptop.
Any help would be greatly appreciated! I would like to save some files if that is at all possible at this point.
Thanks!
My wife's laptop was sluggish and full, so I decided to do a reset (save personal files). During the reset... about 2 hours in. It decided to freeze... non responsive. No further progression in the reset. I waited another hour to try anything, just in case. After 3 hours of it being stuck I decided to power off/on.
Unfortunately, it's not working at all. When it boots up it brings me to a blue screen with a few options on it. Reset, recover, repair, etc. I have selected all the options with no avail. It's unable to do anything.
Another unfortunate thing is I didn't make a restore point... I thought I had a while back but I guess not? I also do not have any discs or USB drives for it. I bought the computer brandnew from Staples around 3 years ago. It originally had windows 7 i believe.
It's an HP laptop.
Any help would be greatly appreciated! I would like to save some files if that is at all possible at this point.
Thanks!
Solution
Skinznhydez
New Member
- Joined
- Mar 27, 2017
- Messages
- 5
- Thread Author
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- #3
Oh awesome! Thanks a ton. Will I be able to recover my files? Or are they lost?
Skinznhydez
New Member
- Joined
- Mar 27, 2017
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- 5
- Thread Author
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- #5
I'm able to backup my data even though I can't get into windows? Can I run the Linux distro off a USB or DVD? I haven't backed up any data as I thought the reset (not a full reset) would save my personal files. I looked up the directory in dos but it doesn't recognize c:\ drive. It has x:\ drive. I can't see any of my original files
I appreciate your help!
I appreciate your help!
Skinznhydez
New Member
- Joined
- Mar 27, 2017
- Messages
- 5
- Thread Author
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- #7
Your amazing! I'll run out and grab a few USB thumb drives. I'll let you know my progress
Skinznhydez
New Member
- Joined
- Mar 27, 2017
- Messages
- 5
- Thread Author
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- #8
I got it all up and running and managed to save my data! Thank again! You are a life saver