Windows 7 64 bit freezes and crashes

#1
This has been occurring frequently and i am very annoyed. After windows reboots i get the crash info and i check for solution. When i check for solution, i get no feedback or any solution. i need help on fixing this problem.
here is the crash info:

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Files that help describe the problem:
C:\Windows\Minidump\020410-17250-01.dmp
C:\Users\AJ\AppData\Local\Temp\WER-35828-0.sysdata.xml

if you need more info to find the solution, then ask.
 


reghakr

Essential Member
#2
Hello and welcometo the Windows7forums.

Dud this occur immediately after install ?

Did you install any new software or make any other major changes to your system.?

Upload the .wer file from C:\Users\yourusername\AppData\Local\Microsoft\Windows\WER
 


#3
no, i got this long time ago and i didnt install anything major. by the way, i used a program called bluescreenview to find out what exactly causes the bsod, and it seems its a driver called dxgkrnl.sys

i dont no wat to do from here on lol -.-
 


reghakr

Essential Member
#4
Was dxgkrnl.sys the driver with the latest Time String, Click on Time String and it will bring the latest date for the latest driver crash
 


#5
yes and strangely enough all the crashes are due to the dxgkrnl.sys:(
 


reghakr

Essential Member
#6
that's related to DirectX.

Go to Start > Run and type dxdiag and look over the resulting file for any discrepancies.

Did you install an older version of DirectX ar any time?
 


#7
directx version: directx 11
dxdiag 6.01.7600.16385

doesnt say anything much bout directx.
 


reghakr

Essential Member
#8
Locate the dxgkrnl.sys file, right-click on it, choose properties, the click the Details tab and tell me the version number.

Mine is 6.1.7600.16432
 


#9
i can't locate it. i tried searching my comp. didnt find it.
 


reghakr

Essential Member
#10
It's located here:

C:\Windows\System32\drivers
 


#11
dxgkrnl.sys version: 6.1.7600.16432
 


reghakr

Essential Member
#12
The only thing I can think of is it's a faulty driver. Go to Start > Run and type cmd. Now type sfc /scannow​
 


#13
"window resource protection did not find any integrity violations."
i did this scan two times and it gave me the same result.
 


reghakr

Essential Member
#14
How long a go did you install?

Could you perform a :clean: instatll after saving all your important files?
 


#15
i installed windows 7 last year so its been a long time. i dont think i can do a clean install cause i dont have an external drive to save my files. is there anyway i could do a repair from the os disc?
 


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