Windows 7 64 bit freezes and crashes

Discussion in 'Windows 7 Help and Support' started by desihustla, Feb 4, 2010.

  1. desihustla

    desihustla New Member

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    This has been occurring frequently and i am very annoyed. After windows reboots i get the crash info and i check for solution. When i check for solution, i get no feedback or any solution. i need help on fixing this problem.
    here is the crash info:

    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Files that help describe the problem:
    C:\Windows\Minidump\020410-17250-01.dmp
    C:\Users\AJ\AppData\Local\Temp\WER-35828-0.sysdata.xml

    if you need more info to find the solution, then ask.
     
  2. reghakr

    reghakr Excellent Member

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    Hello and welcometo the Windows7forums.

    Dud this occur immediately after install ?

    Did you install any new software or make any other major changes to your system.?

    Upload the .wer file from C:\Users\yourusername\AppData\Local\Microsoft\Windows\WER
     
  3. desihustla

    desihustla New Member

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    no, i got this long time ago and i didnt install anything major. by the way, i used a program called bluescreenview to find out what exactly causes the bsod, and it seems its a driver called dxgkrnl.sys

    i dont no wat to do from here on lol -.-
     
  4. reghakr

    reghakr Excellent Member

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    Was dxgkrnl.sys the driver with the latest Time String, Click on Time String and it will bring the latest date for the latest driver crash
     
  5. desihustla

    desihustla New Member

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    yes and strangely enough all the crashes are due to the dxgkrnl.sys:(
     
  6. reghakr

    reghakr Excellent Member

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    that's related to DirectX.

    Go to Start > Run and type dxdiag and look over the resulting file for any discrepancies.

    Did you install an older version of DirectX ar any time?
     
  7. desihustla

    desihustla New Member

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    directx version: directx 11
    dxdiag 6.01.7600.16385

    doesnt say anything much bout directx.
     
  8. reghakr

    reghakr Excellent Member

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    Locate the dxgkrnl.sys file, right-click on it, choose properties, the click the Details tab and tell me the version number.

    Mine is 6.1.7600.16432
     
  9. desihustla

    desihustla New Member

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    i can't locate it. i tried searching my comp. didnt find it.
     
  10. reghakr

    reghakr Excellent Member

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    It's located here:

    C:\Windows\System32\drivers
     
  11. desihustla

    desihustla New Member

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    dxgkrnl.sys version: 6.1.7600.16432
     
  12. reghakr

    reghakr Excellent Member

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    The only thing I can think of is it's a faulty driver. Go to Start > Run and type cmd. Now type sfc /scannow​
     
  13. desihustla

    desihustla New Member

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    "window resource protection did not find any integrity violations."
    i did this scan two times and it gave me the same result.
     
  14. reghakr

    reghakr Excellent Member

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    How long a go did you install?

    Could you perform a :clean: instatll after saving all your important files?
     
  15. desihustla

    desihustla New Member

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    i installed windows 7 last year so its been a long time. i dont think i can do a clean install cause i dont have an external drive to save my files. is there anyway i could do a repair from the os disc?
     

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