Windows 7 Blue Scree, Please Help!!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by TH4, Apr 30, 2015.

  1. TH4

    TH4 New Member

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    Lately i get a blue screen with the following message...

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    DRIVER_IRQL_NOT_LESS_OR EQUAL

    If this is the first time you've seen this stop error screen.
    restart your computer. If this screen appears again, follow these steps:

    Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

    If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options surch a caching or shadowing. If you need to use Safe Mode to remove or disable components, restars your computer, press F8 to select Adanced Startup Options, and then select Safe Mode.

    *** STOP: 0X000000D1 (0x0000000000000160, 0x00000000000000002, 0x00000000000000000, 0xFFFFF880059C612F)

    *** Scarlet_UAC2Audio.sys - Address FFFFF880059C612F base at FFFFF880059BA000, Date Stamp 542d02d0

    Do you have any idea what i have to do?

    Thanks in advance!
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi,
    In order to help you we need to read the dump file created when your machine blue screened. The Dump files are found in a folder marked Minidump. This folder can be found in the main Windows folder. If you can't find it or no dump files are present then you probably need to change settings so they get created:
    Go to Start and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
    found later.
    Click and apply to exit the dialogs, then reboot for the changes to take effect.

    Once you have some dump files read this thread which will advise you further:
    http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/
     

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